Associate Director of Compliance

Chinatown Community Development Center; San Francisco (CA); Hybrid; USD 123,000 - 129,000; Full time

Benefits offered by this job

Comprehensive benefits

Work From Home Eligible

Job summary

Chinatown Community Development Center (CCDC) in San Francisco is hiring an Associate Director of Compliance to ensure regulatory and affordable housing requirements are met across all properties they own or manage. The role coordinates contract renewals with HUD, SFHA and other agencies, and serves as the primary contact with regulatory agencies and SFHA.

The position requires strong leadership, communication, and a detail-oriented approach.

Qualifications

• Minimum of seven years’ experience in monitoring Tax Credit programs.
• Seven years’ experience in property management/compliance/asset management.
• Three years’ supervisory experience.
• Certified Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS).
• Knowledge of TCAC, HUD, MOHCD, HCD, and other guidelines.
• Excellent organizational, administrative, financial, and communication skills.
• Experience working with low-income populations.
• Advanced knowledge in Microsoft Word, Excel, Outlook and Yardi Voyager.

Responsibilities

• Develop and implement forms, reports, manuals, policies, procedures, and systems to monitor affordable housing compliance.
• Lead internal monitoring and auditing of residents’ income certifications for regulatory compliance.
• Monitor responses to regulatory program requests (HUD, TCAC, etc.) and coordinate with relevant departments.
• Oversee marketing efforts and the compliance portion of unit lease up.
• Establish and lead a compliance training program for Property Management staff.
• Provide expert-level Yardi software support to Property Management staff.

Skills

Regulatory compliance

Leadership

Attention to detail

Communication skills

Problem solving

Education

Bachelor’s degree

Tools

Yardi Voyager

DAHLIA

Job description

Job Summary:

The Associate Director of Compliance ensures regulatory and compliance requirements are met for all properties owned and/or managed by Chinatown Community Development Center. The Associate Director ensures prompt contract renewals with various agencies (HUD, SFHA, etc.) to maximize revenue. They are the point of contact with regulatory agencies and SFHA. They ensure CTCAC and other regulatory trainings for staff are provided. The ideal candidate will have extensive knowledge of local, state, and federal affordable housing requirements as well as strong leadership and communication skills as well as an adept attention to detail. This position requires an individual with excellent judgment in problem solving, who thrives in a stressful and active team environment.

Status:

Status: Full-time, Exempt, Regular
Location: Chinatown Neighborhood, San Francisco
Hours: Work From Home Eligible, Monday throughFriday, general business hours
Salary: $122,542 - $128,992 annually; Comprehensive benefits

The Organization:

A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

• Develop and implementforms, reports, manuals,policies, procedures, and systems tomonitoraffordable housing complianceand ensure site staff and supervisorsare in compliance withapplicable regulatory and fundingprogramsrelating to property management compliance.


• Lead internal monitoring and auditing of allresidents’initialand annual income certifications for accuracy and compliance with applicable regulatory agencies, and applicable programrequirements.


• Monitor effective executionof, engage withas necessary, and respond to requestsof regulatory programs, including Small Sites, HCD, HUD, TCAC


• Oversee marketing efforts and the complianceportionof unit lease up


• Establish and lead compliance training program for Property Managementstaff.

What You Will Do

Auditing and Reporting

• Supervise internal and external monitoring and auditing of policies and regulatory agreements, procedures regarding waiting list, resident files, filing systems, initial and annual income certifications for regulatory compliance with rent limits, utility allowances, income limits, and occupancy standard based on regulatory and program requirements and respond/update internal leadership and external government entities.


• WorkwithProperty Management, Compliance, andAsset Managementstaffto ensure consistent and preciseportfolio-widereporting(recertifications, demographics, etc.)is completedtimely, as needed, and provide to Deputy Director of Operations and internal leadership staff.

Revenue Management

• In close collaboration withSenior Director of Asset Management,workonrevenue budgeting for portfolio of owned and/or managedproperties.


• Track dates,deadlines, and payment processingfor all subsidy contracts and agreementswith HUD, SFHA, HSH, and similar agencies; oversee submission, consulting with other departments such asAsset ManagementandHousingDevelopment, of contract renewals and increases to maximize revenue per CCDC’s directives.


• Oversee the application process, including unit designations,to meetand maximizerevenue forlease-upschedules

Programs and Monitoring

• Supervise SRO Families Rental Subsidy program for adherence to regulatory requirements and ensure occupancy is meeting program standards


• Establish, centralize, andmonitorwaitlists (including referrals from SFHA and HSH) in Yardi and DAHLIA for adherence of marketing to maximize occupancyper CCDC’s directives and regulatory compliance.


• Coordinate between the Compliance and Property Management teams on the processing andapprovalsof reasonable accommodations andmodifications.


• Establish, monitor,maintain, and provide leadership ofcompliance standards,policiesandprocedures

Supervision, Oversight, and Subject Matter Expert

• Recruit, interview, and hire for job vacancies of directly supervised positions andparticipatein interview panels for other CCDC job vacancies.


• Supervise and support the Compliance Specialist’s team’s performanceand calendaring,monitoring, evaluations, and training needs; upholding a high degree of professional integrity, model leadership, and set communication expectations with team and all organization staff.


• Maintain expert knowledge of affordable housing regulations, legislation, and issues that may impact property management operations,act as a resource toSeniorDirector ofPropertyOperations, other organizationalleadership,and all staff on compliance matters, and meet, as needed with cross-department staff to provide knowledge and team updates.


• Maintaineffective workingrelationships withwithregulatory agenciesand theirrepresentatives, andattend their industry and regulatory agency meetings as required and appropriate.


• Oversee,identify, andcreate Compliancetrainings and materials forpropertystaff.

System and Procedures

• Provide expert-level Yardi Software support to Property Management staffas needed.


• Manage andsubmitannual welfare exemption and ensure CCDC’s managed and third-party managed propertiessubmitsame ona timelybasis.


• Develop tracking system andmaintainaccurate, up-to-date rent and income schedules for all properties, and recommend rent increases and utility allowancechanges.


• Working with Property Supervisorsandstaff, oversee and manage the process for new move-ins: Review and approve move in files to ensure compliance with all applicable regulatory restrictions; conduct a post move-in file audit to ensure completeness and accuracy; and complete all necessary data entry related to the move-in in Yardi.


• Assume responsibilityfor marketing and lease-ups of new and existing properties.Oversee the application intake and logging of applications during the lease-up period to ensure all applications are accounted for and properly logged on a waitinglist.

Other

• Embody organization values (respect & compassion, empowerment, teamwork)


• Contribute to a safe and pleasant work environment


• Follow policies, procedures, and safe work practices


• Other duties as assigned

What You Bring

• Strong familiarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations


• Knowledgeable and verifiably trained in Tax Credit programs (TCAC, CDLAC, HCD, HUD, County and City of San Francisco)


• Ability to work collaboratively with different levels of management and government agencies


• Accuracy and high level of detail-orientation with excellent follow-through skills


• Capacity to work independently and exercise own judgment in problem-solving


• High level of motivation, initiative, and flexibility


• Ability to work under pressure and meet deadlines


• Willingness and ability to travel to different sites within San Francisco


• Sensitivity to challenges facing low-income and monolingual tenants


• Ability to work with people of diverse social and ethnic backgrounds

Education and Experience (Minimum Qualifications)

• Minimum of seven (7) years’ experience in monitoring Tax Credit programs


• Seven (7) years’ experience in property management/compliance management /asset management


• Three (3) years’ of supervisory experience


• Certified Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS)


• Knowledge of TCAC, HUD, MOHCD, HCD, and other guidelines/programs


• Excellent organizational, administrative, financial, and communication skills (written and oral)


• Demonstrated experience with low-income populations


• Advanced knowledge in Microsoft Word, Excel, Outlook and Yardi Voyager

Preferred Qualifications

• Bachelor’s degree or comparable experience


• Experience working in affordable housing properties with multiple layers of funding


• Experience working in the nonprofit sector

EQUAL OPPORTUNITY EMPLOYER

Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.

SAN FRANCISCO FAIR CHANCE ORDINANCE

All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with San Francisco Fair Chance Ordinance.