Associate Director of Admissions Operations

Rhode Island College

Providence (RI)

On-site

USD 80,000 - 90,000

Full time

9 hours ago

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Benefits offered by this job

Health and dental – medical, dental &视

Wellness incentives and rewards

Paid time off – vacation, sick & holi

Disability and insurance benefits

Tuition waivers for Rhode Island Col./

Job summary

Rhode Island College is seeking an Associate Director of Admissions Operations to lead data, technology, and operational processes within Undergraduate Admission. This role manages Slate CRM integrations with the SIS, ensuring data integrity, reporting accuracy, and efficient information flow across departments.

Leadership ensures data-driven strategies, outreach, and process improvements to enhance recruitment and enrollment.

Qualifications

CRM/database systems implementation and training experience.
Experience in higher education admissions or enrollment management.
Supervisory experience managing staff.
Ability to analyze data and report findings.

Responsibilities

Lead the development, management, and maintenance of Slate CRM and data integrations.
Oversee data input, integrity, and accuracy across the CRM and SIS.
Define program vision, KPIs, and goals with leadership.
Manage undergraduate admission processes and communications campaigns.
Supervise admissions staff and coordinate enrollment initiatives.
Prepare statistical reports and respond to data requests.
Collaborate with MIS and campus partners on CRM usability and training.
Drive process improvements, QA, and cost reduction.

Skills

Analytical thinking

Strong communication

Supervisory experience

Project management

Change management

Education

Master’s Degree

Tools

Slate CRM

MS Office

Job description

Associate Director of Admissions Operations

Please see Special Instructions for more details.

Please be advised that Rhode Island College is unable to provide visa sponsorship for this position. Candidates must have authorization to work in the US without the need for employer sponsorship.

Position Information

Posting Number

Posting Number NC00900

Position Title

Position Title Associate Director of Admissions Operations

Division

Division Student Success Division

Department Name

Department Name Admissions Office

Position Type

Position Type Staff - Non Classified

Position Overview

The Associate Director of Admissions Operations will provide strategic leadership and oversight of admissions data, technology, and operational processes to support the College’s undergraduate enrollment goals. This role manages the Slate CRM and its integration with the College’s student information system, ensuring data integrity, accurate reporting, and efficient information flow across departments. The Associate Director leads the development and implementation of data-driven strategies, communication plans, recruitment initiatives, and process improvements to enhance the student recruitment and enrollment experience. Additionally, this position oversees admissions reporting and analysis, identifies opportunities to improve enrollment outcomes, and promotes the effective use of technology and industry best practices. Through collaboration with campus partners, MIS , and admissions leadership, the Associate Director supports strategic decision-making, operational efficiency, and continuous improvement. The role also supervises admissions staff, coordinates key enrollment initiatives, and helps advance the College’s efforts to attract, engage, and enroll prospective students.

Primary Purpose

The Associate Director of Admissions Operations provides leadership and strategic direction for the Office of Undergraduate Admission as it relates to data integrity, data collection, analysis, usage, and presentation. The Associate Director of Admissions Operations is a member of the leadership team, and provides training and support for all things related to admission-data and technology, such as Slate CRM and the College’s student information system, while assisting with the execution of data-driven processes, communication plans, outreach efforts, reporting and analysis. The Associate Director is responsible for ensuring the seamless flow of data between Slate and the College’s student information system through close collaboration with MIS and various departments throughout the College. The Associate Director will be goal-driven, analytical, and responsible for continued evolution and modernization of the Office of Undergraduate Admissions practices, operations, and technology utilization and integration. A forward thinker, the Associate Director of Admissions Operations will ensure full utilization of the Slate CRM platform, and incorporate industry best practices to develop and implement solutions involving process design, data information, and operational procedures. The Associate Director of Admissions Operations will play a vital role in promoting the College and attracting new students by working closely with the College community.

Lead the development, management, and maintenance of Slate CRM and coordinate integrations with MIS in the College’s student information system and other technology applications.
Oversee the input of prospect, inquiry, and application data into the CRM and data management system, maintaining a focus on data integrity and accuracy at all times.
Advise on and execute the program-level vision, strategy, key performance indicators, and goals as determined by the Director and Dean.
Manage operational and data aspects of the undergraduate admission process, including but not limited to: prospect maintenance, application management, documentation collection, data importing and exporting, decision processing, travel planning, and communication campaigns.
Supervise communication flows, including timely and accurate processing of all application materials and decisions, and assist as needed with implementation of additional communication campaigns.
Monitor, maintain and make recommendations for data collection updates and user enhancements to the admission transactional pages on the external website.
Create and maintain business processes across the department involving system tracked information, such as admission inquiries and applications, admission file review and decision notification, financial aid awarding, and enrollment deposits.
Collaborate with MIS , develop intuitive interface designs for end-users and continuous staff training and professional development to maximize CRM functionality.
Lead operational efforts focused on quality assurance, increased efficiency, and cost reduction.
Coordinate logistics for new student enrollment efforts involving multiple functional units and help drive related projects toward completion.
Oversee data processing and sound data management in collaboration with staff in other enrollment management units, cross-campus partners, and external partners (e.g. vendors).
Develop, coordinate and prepare statistical admissions reports and data analysis.
Assist in delivering regular enrollment data reports and fulfill ad-hoc data requests.
Serve as a project manager for strategic operational initiatives as assigned.
Maintain partnerships at the national, state, and local levels, including with key professional and industry organizations.
Work closely with the Director and/or Dean on the development and implementation of new student enrollment goals and recruitment strategies.
Work closely with the director to manage complex information and data which enhances the recruitment and yield efforts of the College.
In conjunction with the Admission Leadership Team, recommend strategies and plans to address opportunities and gaps in the enrollment funnel with the aim of increasing activity, engagement, volume and conversion.
Supervise Admissions team members.

Occasional Duties

Assist at all major recruitment events.

Required Skills, Knowledge, and Abilities

Administrative experience implementing, training, and managing CRM /database systems.
Able to be an agent of change in a rapidly changing environment.
Proven ability to analyze data to identify trends and drive innovation within the related field.
Detail oriented, able to multi-task and work under pressure.
Demonstrated strong interpersonal, verbal and written communication skills.
Demonstrated supervisory experience.
Demonstrated ability to work independently and as part of a team.
Evidence of commitment to professional growth and development.
Flexibility, dedication, initiative, confidentiality, and the ability to learn are expected.
Demonstrate acute attention to detail, strong organization and problem-solving abilities.

Required Qualifications

Education:

Master’s Degree.

Experience:

5-7 years of progressively responsible, full-time experience in higher education college admissions, financial aid, or other enrollment management units, including experience with diverse populations.
Experience managing a CRM .
Experience integrating a CRM and student information system.
Experience mining system data and producing high-level reporting and analysis.
Supervisory experience managing/directing staff groups or teams.

Preferred Qualifications

Knowledge of Slate CRM , and MS Professional software packages are beneficial, as well as the ability to leverage CRM technology to identify and implement efficiencies and measure outcomes.
Demonstrated familiarity with the undergraduate programs at RIC .
Bilingual in English/Spanish (fluent in speaking and writing).

Does this position have Direct Reports?

Yes

Environmental Conditions

The employee is not exposed to known adverse environmental conditions.

FLSA

FLSA Exempt

Salary Grade

Salary Grade 14NC

Full Time / Part Time

Full Time / Part Time Full-time

Proposed Starting Salary Range

Proposed Starting Salary Range $80,000-$90,000

Work Schedule

Monday through Friday, 8:30am-4:30pm; some evening and weekend responsibilities.

Full-time employees enjoy an array of benefits including:

Health and Wellness – Medical, Dental & Vision
Wellness Incentives and Rewards
Paid time Off – Vacation, Sick & Holiday
Disability and Insurance Benefits
Education Benefits – Tuition waivers for RIC , CCRI & URI

Reports To (Title) Director, Outreach and Recruitment (Admissions)/Alum

Academic or Calendar Year

Academic or Calendar Year Calendar

Position Status

Position Status Continuing

End of Temporary or Limited Position

Collective Bargaining Unit

Collective Bargaining Unit PSA

Posting Information

Number of Positions Available

Number of Positions Available 1

Application Open Date

Application Open Date 10/16/2026

Application Close Date

Special Instructions

Please be advised that Rhode Island College is unable to provide visa sponsorship for this position. Candidates must have authorization to work in the US without the need for employer sponsorship.

EEO Statement

Rhode Island College is an equal opportunity employer. The institution does not discriminate on the basis of race, color, national origin, sex, disability religion, age, veteran status, or any other protected status under applicable law. Rhode Island College is committed to maintain a workplace and educational environment that supports equal opportunity, professionalism and respectful engagement for all community members.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Master's Degree?
- Yes
- No
* Do you 5-7 years of progressively responsible, full-time experience in higher education college admissions, financial aid, or other enrollment management units, including experience with diverse populations?
- Yes
- No
* Do you have experience managing, and integrating a CRM and student information system?
- Yes
- No

Required Documents