Associate Director - MVP

The Road Home; Wallace Heights (UT); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Health insurance (Medical, Dental &amp

Job summary

The Road Home is seeking an Associate Director to lead the Resource Center operations for single adults, overseeing 24/7 shelter services and guest support. Reporting to the Resource Center Director, you’ll supervise shift leaders, manage staffing and incident responses, and ensure policy compliance across programs.

You will champion Housing Focused and Trauma-Informed Care, collaborate across departments, and help identify training needs while advancing equity and belonging in shelter services.

Qualifications

• Experience supervising or leading teams (minimum 1 year; 3+ preferred).
• Experience with administrative responsibilities, reporting, and data systems.
• Experience working with diverse or vulnerable populations preferred.

Responsibilities

• Oversee daily shelter operations to ensure safe, consistent, and effective services.
• Supervise Shift Supervisors and Housing Advocates, coach staff, and handle critical incidents.
• Lead integration of Housing Focused and Trauma-Informed Care across shelter operations.
• Collaborate with departments and partners to coordinate services and housing pathways.
• Ensure compliance, reporting, and timecard-related duties; maintain facility safety and cleanliness.

Skills

Strategic thinking

Team leadership

Crisis management

Communication

Tools

MS Office

MIS systems

Job description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered tocontributetheir unique strengths.

We welcome applicants from allwalks of lifewho share our passion for ending homelessness, collaboration, and compassion.Together, we can create a supportive environment where every voice is heard, and every personhas the opportunity tosucceed.

BENEFITS SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)

• One Floating Holiday Per Year
• Free Short Term & Long-Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

JOB SUMMARY

The Associate Director plays a key leadership role in the administration and daily operations of theResource Center, serving single adults each day. Reporting to the Resource Center Director, this position provides oversight of 24/7 shelter operations, ensuring the facilityremainssafe, welcoming, and responsive to the needs of guests and staff. The Associate Director supports program accountability, staffing coverage, and consistent implementation of operational policies and procedures.

This role oversees core shelter functions, including guest check-ins, bed management, mail access, property storage, security screening, and incident response. The Associate Director directly supervises shift supervisors, providing coaching, real-time feedback, training support, and guidance during critical incidents. In partnership with the Resource Center Director and Human Resources, this position helpsidentifytraining needs,supportsstaff development, and fosters a culture of collaboration, learning, and accountability.

The Associate Director supports the delivery of Housing Focusedservices and the integration of Trauma-Informed Care practices throughout shelter operations. This role also contributes to the agency’s commitment to equity, anti-racism, and belonging by supporting inclusive practices that honor the dignity, safety, and diverse experiences of guests and staff. Working collaboratively across the agency, the Associate Director helpsidentifyopportunities to improve shelter services, elevateguestand staff voices, and strengthen programming that supports pathways out of homelessness.

*This is an in-person position that requires travel between various resource centers and shelters.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Positions Available

1

Position Status

Full-Time

Location

Medically Vulnerable People Program (MVP)
8955 S. 255 W, Sandy UT, 84070

Reports to

MVP Shelter Director

Grade and starting salary

Grade 12, Starting at $32.28/hour

Shift/Schedule

Monday - Friday 9:00 am - 5:00 pm

Flexible, with the ability to work on grave and one swing shift per month.

FLSA Status

Exempt

EEO Class

First/Mid Level Officials and Managers

JOB DUTIES AND RESPONSIBILITIES

Program Management, Coordination and Development:

• Oversee daily shelter operations to ensure safe, consistent, and effective services for single adults experiencing homelessness.

• Ensure core shelter functions,including guest check-ins, bed management, mail access, property storage, security screening, and incident response,are carried out according to agency policies and best practices.

• Support implementation of Housing Focusedand Trauma-Informed Care principles across all shelter operations and service delivery.

• Collaborate with internal departments and community partners to coordinate services and strengthen pathways to housing and stability.

• Stay informed of federal, state, and local policy changes, emerging research, and best practices related to homeless services and shelteroperations andsupport their integration into program practices.

• Assistinmaintaininga clean, safe, and welcoming facility, andidentifyand communicate building, staffing, or operational needs to the Resource Center Director.

• Identify, share, and support access to community-based resources that best meet guests’ needs.

• Complete administrative responsibilities, including reporting, documentation, data collection, and timecard-related tasks, to support program accountability and compliance.

Equity, Access, and Program Integrity

• Supportthe 24/7shelter operations that areequitable, culturally responsive, and accessible to guests from diverse backgrounds.

• Assess shelter policies and practices toidentifyand address barriers to access, safety, or inclusion for guests and staff.

• Support agency-wide Diversity, Equity, Inclusion, and Belonging efforts by helping implement practices that promote dignity, fairness, and accountability in shelter operations.

• Model ethical and professional standards that uphold confidentiality,appropriate boundaries, and respect for guest self-determination and rights.

Crisis Management and Incident Response

1. Provide leadership and decision-making support during critical incidents, emergencies, or high-acuity situations within the shelter.

2. Support frontline staff in responding to crises using trauma-informed, de-escalation, and safety-focused approaches.

3. Ensuretimelyandaccuratecompletion of incident reports and related documentation.

4. Collaborate with clinical staff, security, emergency responders, and agency leadership as needed during crisis situations.

5. Participate in post-incident review and follow-up toidentifylessons learned and opportunities for improvement.

Leadership and Collaboration

1. Provide direct oversight and supervision to three Shift Supervisors (Day, Swing, and Grave shifts), each of whichis responsible fora team of Housing Advocates.

2. Provide 24/7 support to the Housing Advocate teams, as needed

3. Serve as an active member of The Road Home's leadership team, providing input on operational challenges, guest needs, and service improvements.

4. Elevate feedback from guests and staff to inform program adjustments and continuous improvement efforts.

5. Support a culture of collaboration, problem-solving, accountability, and learning across shelter teams and departments.

6. Foster staffdevelopment anddelivercoachingto enhance professional growth, including ongoing mentorship and training opportunities to further enhance the skillsof direct and indirect reports.

7. Lead daily shift changes and other meetings asrequiredorneeded.

8. Attend mandatory agencytrainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.

9. Participate in emergency drills and environmental safety activities, asrequired.

10. Follow all agency protocols for security, safety, and sanitation tomaintaina clean and secure environment for guests and staff.

11. Maintain regular and reliable attendance as an essential function of this position.

Supervisor Duties and Responsibilities

1. Model trauma-informed leadership in all interactions with staff and guests.

2. Provide clear, constructive feedback to staff regularly, fostering growth and accountability.

3. Hire, train, mentor, and support team members through hands-on guidance and resource sharing.

4. Delegate tasks effectively while ensuringequitabledistribution of workload.

5. Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.

6. Uphold agency policies consistently and lead by example.

7. Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs.

8. Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success.

9. Collaborate cross-departmentally to align team goals withorganizationalmission.

10. Monitor and ensure completion of all mandatory training, whilemaintainingaccurateparticipation records.

11. Track and report on team performance metrics (attendance, outcomes, etc.), as needed.

12. Perform employee evaluations as scheduled, offering actionable feedback and tailored support.

13. Advocate for staff needs while balancing operational priorities.

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation for diversity
• Willingness to understand that housing first, harm reduction, and low-barrier access to resources aligns with best practices and are essential to our mission at The Road Home.
• Ability to set and maintain appropriate boundaries, utilizing Trauma-Informed Care principles as a guideline
• Other duties as assigned

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply*

EDUCATION AND EXPERIENCE

• Experience working with diverse and/or vulnerable populations is preferred.

• Minimum of one year of supervisory or team leadership experiencerequired; three or more years preferred.

• Experience with administrative responsibilities, including project coordination, staff oversight, reporting, presentations, and computer-based systemsrequired.

• At least one year of experience working with individuals experiencing homelessness or low-income populationsisrequired.

• Knowledge of homeless services, shelter operations, or working with highly vulnerable populationsispreferred.

REQUIRED SKILLS AND EXPECTATIONS

• Ability to think strategically, collaborate effectively with others, and take initiative.

• Ability to remain calm, grounded, and professional in high-pressure or crisis situations.

• Strong organization and decision-making skills, with attention to detail anda high levelof accuracy.

• Ability to think critically, prioritize competing demands, and make emotionally intelligent decisions.

• Capacity to work effectively in a fast-paced, deadline-driven environment.

• Skill in analyzing, tracking, and synthesizing information and preparing clear, professional reports and documentation.

• Self-directed and accountable, with the ability to manage responsibilities independently whileremainingresponsive to supervision and team needs.

• Strong interpersonal skills and ability to work with diverse populations.

• Provide thoughtful and attentive customer service by communicating clearly and handlingdifficult situationswith professionalism, patience, and empathy.

• Use basic computer programs (email, spreadsheets, and more) andproficiencywithmanagementinformation systems and standard office software, including the Microsoft Office Suite.

• Ability to accept supervision, direction, and feedback with openness.

• Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

PHYSICAL AND EQUIPMENT REQUIREMENTS

• Ability to lift and move heavy items up to 25 pounds.

• Ability to sit, stand, and move for at least an hour at a time or more.

• Ability to use stairs or steps.

• Must be at least 21 years old, have a valid, unexpired driver's license, and the ability to drive a vehicle, as needed.