Associate Director - Medical Content Capabilities
Eli Lilly and Company
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Job summary
Eli Lilly and Company is hiring an Associate Director, Content Ecosystems – Medical Content Capabilities, to own and scale the global medical content platforms and enabling technologies. You will collaborate with Tech@Lilly, Quality, Legal, and Compliance to embed solutions into enterprise workflows and drive measurable outcomes.
The role requires translating strategy into capability roadmaps, leading cross-functional delivery, and ensuring adoption across regions while maintaining governance
Qualifications
- Bachelor’s Degree required.
- 3+ years of Global Medical Affairs experience, or equivalent experience leading enterprise capabilities, business platforms, or cross-functional programs in a regulated environment, with demonstrated leadership in capability ownership, governance, and strategic delivery in the pharmaceutical or biotech industry.
- Experience in pharmaceutical or biotech industry with capability ownership, governance, and strategic delivery.
Responsibilities
- Act as business capability owner and System Owner for Medical Content Capabilities.
- Coordinate multiple projects and workstreams into cohesive, enterprise-ready capabilities.
- Translate ARS and Global Medical Affairs priorities into integrated capability roadmaps and delivery plans.
- Own program-level outcomes, including delivery performance, adoption, and business impact.
- Make recommendations on future-state technologies that enable compliant creation, reuse, and management of medical content.
- Manage operations budget as needed.
- Act as primary business–technology integrator, bridging Global Medical Affairs, Tech@Lilly, operations, and compliance partners.
- Translate complex business workflows and future-state process needs into clear functional and technical requirements, user stories, and acceptance criteria in partnership with Tech@Lilly Product Owners.
- Represent end-to-end business value, dependencies, and trade-offs in agile delivery and governance forums.
- Influence prioritization, sequencing, and solution design to ensure delivery supports enterprise outcomes.
- Serve as a subject matter expert on system and capability issues for local, regional, and global staff.
- Lead delivery through launch and drive sustained adoption, ensuring capabilities are embedded into day-to-day operations.
- Define and execute change management approaches that align process, technology, training, and communications.
- Establish success measures that assess end-to-end effectiveness (e.g., cycle time, reuse, adoption, quality).
- Incorporate user feedback and performance data into continuous improvement cycles.
- Partner with Tech@Lilly to ensure platforms supporting Medical Content Capabilities are stable, resilient, scalable, and compliant.
- Ensure solutions support consistent global processes while allowing regional flexibility.
- Identify opportunities to reduce fragmentation, eliminate manual handoffs, and improve interoperability across the content ecosystem.
- Identify, pilot, and scale AI tools, automation solutions, and emerging digital capabilities to strengthen business operations, optimize content workflows, and enable scalable enterprise capability delivery.
- Participate in industry, academic, and professional forums, bringing learnings back to the organization.
Skills
Education
Tools
Job description
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life‑changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
As part of Lilly’s Accelerate Reach & Scale (ARS) strategy, Global Medical Affairs is evolving from platform‑centric execution to end‑to‑end, capability‑based delivery of medical content at enterprise scale. The Associate Director (AD), Content Ecosystems – Medical Content Capabilities, serves as the primary business and system owner for assigned global medical content platforms and enabling technologies, bringing an enterprise, end‑to‑end perspective across the medical content lifecycle and translating business strategy and process needs into scalable technical solutions. The AD is accountable for shaping, delivering, scaling, and supporting adoption of Medical Content Capabilities that enable the compliant creation, reuse, management, and global dissemination of medical content — accelerating clinical care gap education and the translation of scientific evidence into practice. The role owns the capability vision, roadmap, integrated program delivery, adoption, and value realization for Medical Content Capabilities, acting as the primary translator between business process and technical execution. The AD partners closely with Lilly’s Technology organization (Tech@Lilly), Quality, Legal, Compliance, and cross‑functional stakeholders to ensure solutions are embedded into ways of working and deliver measurable enterprise outcomes.
- Act as business capability owner and System Owner for assigned Medical Content Capabilities, maintaining an end‑to‑end view across planning, creation, review, approval, and distribution/fulfillment.
- Serve as the strategic lead for program and project delivery, coordinating multiple projects and workstreams into cohesive, enterprise‑ready capabilities.
- Translate ARS and Global Medical Affairs priorities into integrated capability roadmaps and delivery plans.
- Own program‑level outcomes, including delivery performance, adoption, and business impact.
- Make recommendations on future‑state technologies that enable compliant creation, reuse, and management of medical content.
- Manage operations budget as needed.
- Act as the primary business–technology integrator, bridging Global Medical Affairs, Tech@Lilly, operations, and compliance partners.
- Translate complex business workflows and future‑state process needs into clear functional and technical requirements, user stories, and acceptance criteria in partnership with Tech@Lilly Product Owners.
- Represent end‑to‑end business value, dependencies, and trade‑offs in agile delivery and governance forums.
- Influence prioritization, sequencing, and solution design to ensure delivery supports enterprise outcomes rather than localized optimization.
- Serve as a subject matter expert on system and capability issues for local, regional, and global staff.
- Lead delivery through launch and drive sustained adoption, ensuring capabilities are embedded into day‑to‑day operations.
- Define and execute change management approaches that align process, technology, training, and communications.
- Establish success measures that assess end‑to‑end effectiveness (e.g., cycle time, reuse, adoption, quality).
- Incorporate user feedback and performance data into continuous improvement cycles.
- Partner with Tech@Lilly to ensure platforms supporting Medical Content Capabilities are stable, resilient, scalable, and compliant.
- Ensure solutions support consistent global processes while allowing appropriate regional flexibility.
- Identify opportunities to reduce fragmentation, eliminate manual handoffs, and improve interoperability across the content ecosystem.
- Identify, pilot, and scale AI tools, automation solutions, and emerging digital capabilities to strengthen business operations, optimize content workflows, and enable more efficient, innovative, and scalable enterprise capability delivery.
- Participate as appropriate in industry, academic, and professional forums, bringing learnings back to the organization.
Bachelor’s Degree required.
3+ years of Global Medical Affairs experience, or equivalent experience leading enterprise capabilities, business platforms, or cross‑functional programs in a regulated environment, with demonstrated leadership in capability ownership, governance, and strategic delivery in the pharmaceutical or biotech industry.
- Expertise in relevant IT systems used by GMAO functional staff, such as Veeva Vault MedComms, Adobe Workfront, Adobe Experience Manager (AEM), Claude, Copilot, and MCP servers and related AI integration infrastructure, and familiarity with the Scaled Agile Framework (SAFe) methodology.
- Experience serving as the primary business subject matter expert for global platforms, including enablement of adoption, governance, and continuous improvement.
- Organizational and project management skills, capable of managing multiple priorities and delivering results in a demanding, agile environment, recognizing and embracing the need to pivot.
- Demonstrated success owning or leading delivery of enterprise capabilities with measurable business outcomes and adoption.
- Proven ability to influence without authority and drive cross‑functional alignment, prioritization, and trade‑off decisions across business, technical, quality, legal, and compliance stakeholders.
- Experience translating business needs and end‑to‑end process requirements into technical requirements, user stories, and delivery plans in agile or iterative delivery environments.
- Ability to serve as an enterprise subject matter expert on capability and platform issues, providing strategic guidance across teams and governance forums globally.
- Passion for quality, compliance, and continuous improvement.
- Excellent learning agility, strategic thinking, attention to detail, self‑management, and ability to prioritize enterprise work in line with business strategy, operating model evolution, and long‑term capability goals.
- Strong compliance sense and diligent adherence to business integrity principles.
- Demonstrated leadership skills and effective cross‑functional collaboration and teamwork.
- Excellent written and verbal communication skills.
- Success scaling global capabilities across geographies, including consistency of process and regional flexibility.
- Ability to challenge appropriately and recognize and escalate risk as needed.
- Embraces Team Lilly philosophies of inclusion and collaboration.
- Passion for making a difference in patients’ lives by managing efficient business operations and effective solutions.
- Ability to travel internationally as needed.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.
The anticipated wage for this position is $132,000 - $193,600.
Full‑time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company‑sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well‑being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).
Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).
#WeAreLilly At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe! #WeAreLilly
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