Associate Director, Insights & Analytics (I&A) Excellence

Novartis AG; East Hanover (NJ); On-site; USD 146,000 - 270,000; Full time

Job summary

Novartis AG in East Hanover, NJ, is seeking an Associate Director, I&A Excellence. This role oversees demand management, intake, tracking, and reporting processes to ensure reliable operations and aligned prioritization across Pillars.

You'll build and maintain operating-model artifacts, dashboards, and executive materials, partnering with senior stakeholders to drive service levels, throughput, and delivery performance within a matrixed healthcare/pharma environment.

Qualifications

• 6+ years of experience in insights, analytics, business operations, program management, strategy, or management consulting within pharma/healthcare.
• Bachelor’s degree in Business Administration, Life Sciences, Economics, Engineering, or related field; MBA preferred.
• Experience operating demand management, intake, project portfolio, or prioritization across multiple teams.

Responsibilities

• Supports enterprise-wide scope spanning all I&A pillars with primary responsibility for assigned pillars or processes.
• Manages day-to-day I&A demand management: intake, tracking, aggregation, and status reporting.
• Maintains I&A operating-model artifacts: process docs, contracts, interfaces, and RACI frameworks.
• Builds credibility with pillar teams and cross-functional partners through reliable execution.

Skills

Insights analytics

Program management

Stakeholder management

Dashboards

Cross-functional collaboration

Education

Bachelor’s degree

MBA or advanced degree preferred

Job description

Job Description Summary#LI-HybridThis position will be located at East Hanover, NJ and will not have the ability to be located remotely. This position will require travel as defined by the business (domestic and/ or international).”

The US Insights & Analytics (I&A) organization engineers the optimal decision environment for the US business by orchestrating, integrating, and synthesizing insights and analytics across therapeutic areas, functions, and the enterprise. Reporting into the Dir, I&A Excellence, the AD, I&A Excellence is central to running the operating machinery of that organization day to day.

The Associate Director, I&A Excellence executes and administers I&A-wide demand management – operating the intake, tracking, aggregation, and reporting processes through which business demand enters I&A, is de-duplicated, and is routed to the right pillar or capability. The role prepares the analysis and materials that enable prioritization and trade‑off decisions to be taken by the Dir, I&A Excellence and the I&A Leadership Team, maintains the documentation of how I&A operates, and produces the dashboards and reporting that make I&A’s service levels and throughput visible. Success in this role is defined by operational reliability: a process that runs consistently, data that stakeholders trust, decision materials that are ready when needed, and follow‑through that closes the loop on commitments made.

Key Responsibilities

• Supports enterprise-wide scope spanning all I&A pillars (Commercial I&A, Clinical Care & Access I&A, Enterprise I&A, and the Analytics, Capabilities & Modeling CoE), typically with primary responsibility for an assigned set of pillars or process areas.
• Day‑to‑day operator of the I&A demand management process – running intake, tracking, aggregation, and status reporting under the standards set by the Dir, I&A Excellence.
• Maintains the artifacts of the I&A operating model: process documentation, stakeholder contracts, interface definitions, and RACI frameworks.
• Builds credibility and influence with pillar teams and cross‑functional counterparts through consistent, reliable execution rather than positional authority.

Essential Requirements

• Minimum 6+ years of experience in insights, analytics, business operations, program management, strategy, or management consulting within the pharmaceutical or healthcare industry
• Bachelor’s degree in Business Administration, Life Sciences, Economics, Engineering, or a related field; an MBA or advanced degree is preferred
• Demonstrated experience operating demand management, intake, project portfolio, or prioritization processes across multiple teams or functions
• Experience documenting and maintaining operating model materials, process maps, and RACI / accountability frameworks in a matrixed environment
• Experience working with senior stakeholders and preparing materials for leadership forums
• Experience building and maintaining operational dashboards and reporting to track service levels, throughput, and delivery performance

Desirable Requirements

• Experience working within a program office / center of excellence in a commercial, medical, or analytics organization. Experience supporting launch planning or launch excellence within pharmaceuticals
• Vendor management or sourcing support experience, including performance tracking and spend analysis
• Experience operating through a large‑scale organizational transformation or operating model redesign
• Experience working with offshore capability hubs and globally distributed delivery teams

Novartis Compensation Summary

The salary for this position is expected to range between $145,600 and $270,400 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance‑based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US‑based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e‑mail to [e-mail] or call [phone] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$145,600.00 - $270,400.00

Skills Desired

Business Development, Business Networking, Business Partner Relations, Business Strategies, Collaboration, Corporate Development, Curious Mindset, Diversity & Inclusion Strategy, Finance, Go-to‑Market Strategies, Influencing Skills, Key Account Management, Leadership, Lean Six Sigma (LSS), Management Consulting, Project Management Plan, Strategic Planning, Transformation Programs