Associate Director, Incentive Compensation Operations

AbbVie Inc.; Illinois; On-site; USD 150,000 - 190,000; Full time

Job summary

AbbVie Inc. is seeking an Associate Director of Incentive Compensation Operations (ICO) to lead design and implementation of sales incentive programs. You will harmonize data, define business rules, and partner with TA leads, field teams, and vendors to optimize incentive processes.

This role sits in the Analytics & Performance Analytics function, guiding strategic initiatives, audits, and continuous improvement across franchises while ensuring compliance and scalability.

Qualifications

• Bachelor’s degree required with 8+ years of analytical or commercial operations experience.
• Experience partnering with leadership to solve problems and gain support for solutions.
• Strong analytical and communication skills to influence across teams.

Responsibilities

• Lead ICO Managers to build expertise and accountability.
• Oversee vendor relationships and ensure projects stay on schedule and budget.
• Standardize processes across franchises while allowing TA-specific needs.
• Design and implement continuous improvement for data audits and business rules.
• Partner with TA IC leads and field teams to harmonize sales crediting.

Skills

Analytical thinking

Commercial operations

Leadership

Strategic thinking

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor’s degree (BA or BS)

Tools

Excel

Power BI

PowerPoint

Claude

Job description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube.

Job Description

The Associate Director, Incentive Compensation Operations (ICO) provides strategic leadership for the design and ongoing implementation of sales incentive compensation (IC) programs in partnership with Sales and Marketing. This role combines consulting, analytical, and communication skills to manage, harmonize, and optimize sales crediting—the process of aggregating raw customer-level sales data and applying AbbVie alignment and business rules to produce territory-level sales information. The Associate Director collaborates closely with therapeutic area (TA) leads, field leadership, vendors, and internal commercial teams to advance Incentive Compensation objectives.

The Analytics & Performance Analytics (APEX) function supports AbbVie’s U.S. organization through a team of researchers, analysts, data scientists, and strategists committed to being best-in-class in the biopharmaceutical industry. As strategic in-house counsel, we help ensure that decisions are informed by the insights we develop. We continually expand our capabilities and encourage team members to be authentic, creative, and candid. Our passionate, diverse, flexible, and inclusive culture welcomes the best ideas, wherever they originate. We bring intelligence, energy, individuality, and innovation to our work—and invite you to join us.

Responsibilities Include:

Leadership

• Lead, develop, and mentor ICO Managers to build expertise, support professional growth, and strengthen accountability.
• Model self-sufficiency and demonstrate how to build and sustain in-house expertise across the broader Field Planning & Analytics Team (FPAT) & APEX organization.
• Influence without formal authority by guiding, coaching, and training TA IC leads.
• Coach ICO Managers to strengthen technical skills, stakeholder communication, process improvement, and collaboration with business partners.
• Oversee day-to-day vendor relationships and ensure vendor-supported projects use appropriate methodologies and remain within budget and on schedule.

Sales Crediting Operations – Execution, Optimization, Innovation

• Lead sales crediting processes and business rules for aligned franchises, including data sources, market definitions, alignments, on-label specialty filtering, and the Best Address Process.
• Lead the monthly and quarterly Incentive Data Audit processes conducted by the ICO team.
• Partner with the ICO team and key stakeholders to design and implement continuous improvement and innovation initiatives for Incentive Data Audits, the Business Rules Management System, and other components of the sales crediting system.
• Conduct ad hoc audits to support specific franchises during periods of high workload.
• Standardize processes across therapeutic areas while accommodating TA-specific needs to improve efficiency and reduce risk.

Sales Crediting Philosophy & Analytics

• Guide Central Operations & Sales Incentives in maintaining a consistent, centralized sales crediting philosophy.
• Develop analyses and insights to inform overarching sales crediting, IC, and summit philosophies, particularly those affecting multiple franchises.
• Lead strategic, high-visibility initiatives to harmonize sales crediting philosophy and processes across company entities and franchises.
• Lead complex cross-functional projects involving the IC Team, Field Planning & Analytics Team (FPAT), Business Technology (BTS), Commercial Data Operations, Insights & Analytics Teams, and other partners.

Qualifications

• Bachelor’s degree (BA or BS) required.
• At least 8 years of analytical and/or commercial operations experience required, with a problem-solving mindset and the ability to work independently.
• Experience partnering with leadership to solve problems and identify, gain support for, and implement solutions.
• Proficiency appropriate to the role’s grade in strategic thinking, problem-solving, innovation, cross-functional collaboration, analytics, leadership, results orientation, and communication that strengthens team effectiveness.
• Experience using AbbVie data sources to retrieve healthcare professional (HCP) and patient data.
• Knowledge of programs such as Excel, Claude, PowerPoint, and Power BI; database querying skills; and analytical expertise in regression, clustering, machine learning, and other advanced statistical methods.
• Strong critical thinking and communication skills, with the ability to anticipate customer and business needs and address questions or issues.
• Ability to explain complex issues clearly, simply, and persuasively.
• Ability to learn quickly, grasp core issues, and adapt when needed. A commitment to raising standards, challenging the status quo, embracing others’ ideas, and turning innovation into practical solutions.
• Ability to develop in-depth knowledge of pharmaceutical industry data and therapeutic areas to resolve business problems efficiently and effectively.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html