Associate Director, Global Knowledge Management

BioSpace; King of Prussia (PA); On-site; USD 150,000 - 210,000; Full time

Job summary

CSL Behring seeks a strategic leader to oversee Global Knowledge Management operations across the CSL Group. The role drives governance, data standards, and innovative information solutions while managing budgets, staff, and vendor relationships.

You will partner with global teams to enhance information delivery and value across scientific and regulatory domains. The ideal candidate has 8+ years in pharma knowledge management, strong leadership, and international collaboration experience, with a

Qualifications

• Eight+ years in the Pharmaceutical Industry.
• Eight+ years in Knowledge Management, R&D or Medical Affairs.
• Five+ years in global People Leadership roles.
• Proven Leadership Skills in the Biopharmaceutical Industry.
• Five+ years in Global Library Services or equivalent information management.
• Data Standards and Governance experience in Life Science.
• Understanding of copyright regs, AI and API usage.
• Vendor management and contract negotiations for research databases and integrations.
• International experience with excellent English for professional communication.
• Customer-focused with ability to deliver value and satisfaction.
• Strategic thinker aligning decisions with goals.

Responsibilities

• Lead strategic operations of knowledge management and insight services across the CSL Group.
• Contribute to CSL Data Standards and governance through projects and leadership roles.
• Manage internal/external resources to support operations and key projects with AI focus.
• Oversee administration, budgeting, and personnel management of the Global Knowledge Management team.
• Negotiate contracts and manage cost centers for resources and data subscriptions.
• Partner with Global Sourcing as required by CSL policy.
• Ensure access to information and research to meet business needs and maximize data value.
• Build and maintain relationships with internal/external knowledge services and libraries.
• Leverage connections to access and apply scientific, regulatory, and industry information.
• Lead IT innovations and workflows to optimize information delivery models.
• Drive vendor relationships and procurement for databases and APIs.
• Promote digital innovation and data ownership mindset.
• Lead global team members with coaching and mentoring for high performance.
• Oversee global systems and platforms, including Copyright Agency Limited license.
• Develop metrics and programs to monitor services and resource utilization.
• Negotiate and influence stakeholders to align strategies and improve efficiency.

Skills

Leadership in global orgs

Strategic mindset

Vendor management

English fluency

Data Standards & Governance

AI information management

Cross-functional collaboration

Budget management

Education

Ph.D. in science-related fields / Knowledge Management equivalent

MS / MLIS / MLS or higher in relevant field

Job description

The Opportunity

Lead the strategic operations of a sustainable, world-class knowledge management and insight advisory service across the CSL Group. With a focus on leadership and innovation, this role is responsible for the overall administration, organization, governance, strategic planning, budget administration, and personnel management of the Global Knowledge Management (GKM) team.

This role will contribute to the CSL Data Standards, governance, and information management program development initiatives through various project, functional, and leadership opportunities.

The Role

• Lead the strategic operations of a sustainable, world-class information management, knowledge management and insight advisory service across the CSL Group.
• Contribute to the CSL Data Standards and governance program through project participation, functional leadership roles and information management consultation.
• Manage internal/external resources to contribute to operations or key projects that support our Digital Information and Knowledge Management Strategy with a focus on AI.
• Responsible for the overall administration, organization, strategic planning, budget administration, personnel management, policy formulation and management of the Global Knowledge Management team for the CSL Group.
• Effectively manage the cost center for resources, consulting, and data collection subscriptions, including to manage contract development and negotiations for assets within the scope of the role.
• Partner with Global Sourcing when required as per the CSL policy.
• Responsible for ensuring CSL has access to the information and research to meet the business needs. Responsible for maximizing our data collection value and usage.
• Responsible to actively build and maintain professional relationships with internal and external knowledge services, including pharmaceutical library resources, industry consortiums, and peer networks.
• Leverages these connections to access, share, and apply relevant scientific, regulatory, and industry information that supports organizational goals.
• Exhibits strong collaboration skills, ensuring timely exchange of insights and best practices to enhance decision-making and innovation.
• Lead, develop and implement innovative and emerging information technologies, systems, and workflows to optimize specialized information delivery models and services.
• Drives vendor relationship management and procurement decisions for key knowledge resources, databases and APIs ensuring strategic alignment and cost efficiency.Promote the cultural shift towards Digital Innovation, value creation and support the establishment of a data ownership mindset.
• Lead knowledge team members based in different parts of the world and empower staff through consultative and transformational leadership by developing, coaching, and mentoring to deliver high performance.
• Oversee the operations and performance of global systems and platforms including internal and external information sources.
• This includes the management of CSL's Copyright Agency Limited license.
• Implement business improvement processes through the integration of technology, continuous improvement, usage metrics to drive business decisions, and quality management principles.
• Develop performance metrics and programs to continuously monitor and improve services and resource utilization.
• Negotiate, influence, collaborate and foster high-level relationships with stakeholders in a cross-matrix portfolio environment to align and integrate strategies, enhance performance, and increase operational efficiencies.

Skills And Experience

• MS, MLIS/MLS, Ph.D. in science-related fields such as Biochemistry, Chemistry, or experience gathered to fulfil an equivalent education in the Knowledge Mangement environment.
• Minimum eight (8) years of experience in the Pharmaceutical Industry.
• Minimum eight (8) years of experience in Knowledge Management, Research and Development or Medical Affairs.
• Five (5) years of experience in People Leadership roles in global organizations highly preferred.
• Proven Leadership Skills and Experience in the Biopharmaceutical Industry.
• Preferred five (5) years of experience in Global Library Services or a comparable information Management responsibility
• Data Standards and Governance Experience within Life Science.
• Extensive understanding of Copyright regulations, focus on AI and API usage.
• Vendor Management and contract negotiations skills, focus on research databases and their integration.
• International experience, excellent English fluency for professional, scientific and technical communication.
• Focuses on understanding customer needs and delivering solutions that create value and satisfaction.
• Demonstrates accountability for achieving goals and delivering high-quality outcomes.
• Ability to collaborate effectively and influence stakeholders at all organizational levels.
• Strategic mindset - Aligns decisions and actions with broader organizational goals and market dynamics.
• Skilled at navigating complex dynamics and fostering collaboration through clear, respectful communication.
• Identify and develop key metrics to drive business decisions.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.