Associate Director - Gail Miller Resource Center

The Road Home; Salt Lake City (UT); Presencial; USD 58.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HSA/FSA/HRA

403B with TRH contribution/match

Free Life Insurance

Paid Time Off

Floating Holiday

Disability Insurance

Employee Assistance Program

Training & Development

Tuition Assistance

Descripción de la vacante

The Road Home in Salt Lake City, UT, seeks an Associate Director to lead the Gail Miller Resource Center shelter program, serving 250 single adults daily. You will supervise staff, ensure safe, welcoming operations, and drive program accountability 24/7.

The role emphasizes Housing First services, Trauma-Informed Care, equity, anti-racism, and collaboration across teams to end homelessness. Experience supervising a team and implementing policy reviews is essential.

Formación

• Experience supervising a team of staff.
• Proven ability to implement housing-first approaches.
• Commitment to equity and trauma-informed care in service delivery.

Responsabilidades

• Oversee daily shelter operations to ensure safe, consistent, and effective services for single adults.
• Lead staff training and policy reviews, providing real-time feedback after incidents.
• Advance Housing First services and Trauma-Informed Care aligned with DEI goals.

Conocimientos

Leadership

Staff Training

Program Mgmt

Trauma-Informed Care

Descripción del empleo

*This opportunity is currently limited to internal candidates, and only applications from current employees will be considered at this time.

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered tocontributetheir unique strengths.

We welcome applicants from allwalks of lifewho share our passion for ending homelessness, collaboration, and compassion.Together, we can create a supportive environment where every voice is heard, and every personhas the opportunity tosucceed. BENEFITS SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long-Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

JOB SUMMARY

The Associate Director will take a leading role in the overall administration of the Gail Miller Resource Center shelter program, serving 250 single adults per day. The individual will provide leadership for the facility's day-to-day operation and program accountability, ensuring teams are adequately staffed, supported, and able to maintain a safe and welcoming environment for all Resource Center guests 24/7. The Associate Director will oversee shelter activities such as mail access, property storage, client check-ins, security screenings, bed management, incident response, and other duties within established procedures and service delivery strategies.

Supervising a team of three shift supervisors, the Associate Director will be responsible for ensuring operational policies and procedures are followed, including leading regular training and policy reviews for all staff, providing real-time feedback to staff during and after critical incidents, and working with the Resource Center Director and Human Resource Department to identify and coordinate additional training needs. The Associate Director will foster a culture of support between all teams and empower the shift supervisors to develop their skills and careers over time. Program management will focus on implementing Housing First services to individuals experiencing homelessness and integrating Trauma-Informed Care practices into the program, aligning with recognized best practices and the agency’s core values. Additionally, the Associate Director will play a key role in ensuring the Gail Miller Resource Center operates with a focus on equity, anti-racism, and diversity in serving guests from various backgrounds. Working with colleagues from across the agency, the Associate Director will assist with the agency's Diversity, Equity, Inclusion, and Belonging efforts, finding ways to support both staff and guests, and helping to implement positive changes in the facility's programming.

This passionate self-starter will support creativity and problem solving with staff and clients. The Associate Director will help streamline programs to end homelessness as quickly as possible for every individual we serve. The Associate Director will value and actively seek input from clients and staff, collaborating with the management team to implement program improvements based on the feedback received. The Associate Director will be a model for ethical, fair, competent, and professional values, service delivery, and client relations, including supportive and appropriate individual services to clients, client rights, confidentiality and boundaries, respect for personal dignity, worth, and privacy of clients, the self-determination of clients in relation to their needs, problems, goals, and interests.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply*

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Positions Available

1

Position Status

Full-Time

Grade and starting salary

Grade 12, Starting at $32.28/hour

FLSA Status

Exempt

EEO Class

First/Mid Level Officials and Managers

Essential Duties and Responsibilities

Program Operations and Service Delivery

• Oversee daily shelter operations to ensure safe, consistent, and effective services for single adults experiencing homelessness.
• Ensure core shelter functions, including guest