Associate Director, Financial Aid & Student Support

University of Miami; Miami, Northern (FL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The University of Miami/UHealth Department of Medical Education seeks an Associate Director of Financial Assistance to lead the university's financial aid operations in Miami, FL. This full-time role focuses on ensuring compliant, equitable awarding and excellent service to students and families.

You will supervise staff, develop policies, coordinate disbursement activities, and monitor program performance while maintaining rigorous oversight of federal, state, and institutional requirements.

Qualifications

• Bachelor’s Degree in relevant field.
• Minimum 3 years of relevant experience.
• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals, and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.
• Experience with graduate or medical school financial assistance is preferred.
• Experience with financial literacy and loan repayment programming is preferred.
• Experience working with data and budget analysis in a financial aid setting preferred.
• Experience with CSS Profile and institutional methodology is preferred.

Responsibilities

• Instructs students and parents on the application process.
• Audits financial aid accounts to ensure accuracy and reports any concerns to appropriate managing staff.
• Develops policies and procedures manuals, including daily office practices.
• Coordinates financial aid events and scholarship fairs.
• Develops financial aid policies and administers academic plan programs.
• Hires, mentors, supervises, trains, and evaluates department staff.
• Analyzes, evaluates, and reports on financial goals and objectives.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

Skills

Customer service

Staff supervision

Policy development

Financial aid knowledge

Auditing

Education

Bachelor’s Degree in relevant field

Tools

Excel

Microsoft Office

Copilot

Job description

The University of Miami/UHealth Department of Medical Education seeks an Associate Director of Financial Assistance to lead the university's financial aid operations in Miami, FL. This full-time role focuses on ensuring compliant, equitable awarding and excellent service to students and families.

You will supervise staff, develop policies, coordinate disbursement activities, and monitor program performance while maintaining rigorous oversight of federal, state, and institutional requirements.