Associate Director, Financial Aid Operations & Compliance

National Association of Student Financial Aid Administrators; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

National Association of Student Financial Aid Administrators (NASFAA) seeks a Financial Aid Administration & Operations lead to manage customer service, handle student inquiries, and resolve complex cases with professionalism. The role administers FAFSA and CSS Profile processing, exercises professional judgment, and coordinates aid disbursement with internal partners.

You will back up critical operations, help ensure compliance with regulations, and collaborate to support debt management and

Qualifications

• Bachelor’s Degree in a relevant field.
• Minimum 3 years of relevant experience.
• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Experience with graduate or medical school financial assistance is preferred.

Responsibilities

• Serve as primary operational lead for the financial aid office and manage customer service.
• Administer FAFSA and CSS Profile processing and exercise professional judgment in eligibility determinations.
• Collaborate with lending partners to process private educational loans.
• Coordinate financial aid disbursement and adjustments to ensure timely delivery of aid.
• Maintain compliance with federal, state, institutional, and audit requirements.

Skills

Customer service

Communication

Leadership

Budget analysis

Data analysis

Education

Bachelor’s Degree in relevant field

Tools

Excel

Copilot

Microsoft Office

Job description

National Association of Student Financial Aid Administrators (NASFAA) seeks a Financial Aid Administration & Operations lead to manage customer service, handle student inquiries, and resolve complex cases with professionalism. The role administers FAFSA and CSS Profile processing, exercises professional judgment, and coordinates aid disbursement with internal partners.

You will back up critical operations, help ensure compliance with regulations, and collaborate to support debt management and