Associate Director, Field Operations

Otsuka America Pharmaceutical Inc.; Jackson (MS); Remote; USD 158,000 - 236,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) match

Tuition reimbursement

Student loan assistance

Paid time off

Job summary

Otsuka America Pharmaceutical Inc. is seeking an Associate Director of Field Operations to drive effective execution of sales strategies and enterprise-wide operational processes across regions.

This role supports interim EL duties for SBD when needed, ensuring alignment and efficiency in the field. The position requires a strong background in pharmaceutical sales operations, leadership experience, and the ability to coordinate across multiple teams while maintaining compliance with all relevant

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred.
• 10+ years of pharmaceutical sales experience with strong field operations knowledge.
• Experience in field leadership roles (1st/2nd line) or regional operational strategy helpful.
• Strong ability to focus on priorities and resolve operational issues.
• Excellent cross-functional collaboration and execution skills.

Responsibilities

• Field alignment across call plans, targets, and Omnichannel initiatives.
• Oversees speaker programs, coaching platforms, and SEP budgets.
• Plans and facilitates regional meetings and Fast Starts; supports ELM activities.
• Resolves market access, tool deployment, and reporting system issues for field support.
• Drives field effectiveness through coaching coordination and learning initiatives.
• Complies with PhRMA Code and OAPI standards across all activities.

Skills

Leadership

Strategic thinking

Problem solving

Communication

Collaboration

Education

Bachelor's degree required

MBA or advanced degree preferred

Tools

Veeva/CRM

Coaching platforms (FCRs)

Job description

Remote-Sales

Full time

R11136

Associate Director, Field Operations

Position Overview:

The Associate Director of Field Operations ensures effective execution of sales strategies and operational processes. By focusing on operational priorities and minimizing distractions, this role drives alignment and efficiency across the assigned therapeutic area. This position provides support across multiple regions, allowing for a broad, enterprise-wide operational perspective. Additionally, this role may serve as an interim EL in support of SBD as needed.

Key Responsibilities:

• Field alignment: Ensures consistency across call plans, targets, and Omnichannel initiatives to enhance sales force impact and resource allocation.
• Resource management: Oversees speaker programs, coaching platforms (e.g., FCRs), and SEP budgets to ensure alignment with business objectives.
• Meeting coordination: Plans and facilitates regional meetings, Fast Starts, and ELM by collaborating with stakeholders and ensuring resources are in place.
• Operational problem-solving: Resolves challenges related to market access pull-through, tool deployment (e.g., Veeva/CRM), and reporting systems to provide seamless support for the field.
• Upskilling and continuous learning: Drives field effectiveness by coordinating coaching programs and addressing capability gaps through targeted learning initiatives.
• Compliance Management: Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities

Qualifications:

• Bachelor’s degree required; MBA or advanced degree preferred.
• Minimum of 10 years of pharmaceutical sales experience, with a strong understanding of sales force operations and execution.
• Prior experience in field leadership roles such as first or second line leadership, regional operational and customer strategy roles or other field-based support roles preferred.
• Strong background in business operations, sales support, and resource management within a commercial pharmaceutical organization.
• Ability to focus on priorities and resolve operational issues effectively.
• Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency.

Competencies

Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.

Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

Empowered Development - Play an active role in professional development as a business imperative.

Minimum $157,700.00 - Maximum $235,750.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

Application Deadline

This will be posted for a minimum of 5 business days.

Company benefits:

Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Disclaimer:

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ([e-mail]) .

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Otsuka Pharmaceutical Co., Ltd. is a global healthcare company with the corporate philosophy: "Otsuka-people creating new products for better health worldwide." In the U.S., Otsuka is comprised of two companies, Otsuka America Pharmaceutical, Inc., and Otsuka Pharmaceutical Development & Commercialization, Inc., that share a deep commitment to the development and commercialization of innovative products in the spaces of neuroscience, nephrology, and digital medicine.

Driven by our purpose to defy limitation, so that others can too, we have an unwavering belief in doing more and transcending expectations. In going above and beyond - under any circumstances, for patients, families, providers, and for each other. It’s this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.

OPDC and OAPI are indirect subsidiaries of Otsuka Pharmaceutical Company, Ltd., which is a subsidiary of Otsuka Holdings Co., Ltd. headquartered in Tokyo, Japan. The Otsuka group of companies employed 34,400 people worldwide and had consolidated sales of approximately USD 14.2 billion in 2023.

We invite you to explore our open positions for an opportunity to join our 2,200 colleagues in the U.S. whose passion for our mission and pride in our company have earned us certification as a Great Place to Work by the Great Place to Work Institute.