Associate Director, Email/SMS and CRM #4886

BioSpace; Menlo Park (CA); Hybrid; USD 156,000 - 207,000; Full time

Job summary

GRAIL is hiring an Associate Director, Email/CRM who leads B2B, B2C and B2B2C email and SMS campaigns. The role focuses on Pardot and Salesforce Marketing Cloud, including account engagement and automations, to drive outbound campaigns for the Galleri test.

The position reports to the Digital, Design, and Customer Experience team and requires strong data-driven decision making, audience segmentation, and cross-functional collaboration.

Qualifications

• 12+ years in an email management role serving B2B and B2C audiences using Salesforce tools.
• 5 years of experience managing a team, with coaching and hands-on work.
• Bachelor’s Degree; Master’s preferred.
• 5 years of healthcare marketing experience, including pharma or life sciences.
• Strong storytelling with data and clear, actionable communication.
• Deep experience in lead scoring and data privacy compliance.

Responsibilities

• Execute all B2B, patient, and provider email/SMS campaigns in collaboration with Audience marketers.
• Own product-oriented patient and provider transactional email journeys.
• Analyze email performance metrics and optimize deliverability, opens, CTRs, and conversions.
• Create and deploy various email journeys for Marketing and other teams.
• Build attribution models with IT/CRM and maintain best-practice tracking.
• Collaborate cross-functionally to drive results in a fast-paced environment.
• Lead projects end-to-end and manage deadlines with a proactive approach.

Skills

Email Marketing

Salesforce Marketing Cloud

Pardot (Account Engagement)

SMS campaigns

Marketing automation

Lead scoring

Data analysis

HTML/CSS editing

Education

Bachelor's Degree

Master's preferred

Tools

Litmus

Veeva

Salesforce Sales Cloud

Paubox

Job description

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com

GRAIL is hiring an Associate Director, Email/CRM who is an expert in all things email and SMS communication for our audience groups, which are B2B, B2C and B2B2C.

This role has 2 direct reports.

• Primarily focused on Patient emails using Marketing Cloud
• Primarily in Salesforce Marketing Cloud Account Engagement (aka Pardot) focused on B2B emails, Salesforce campaigns, and Pardot automations and list loads.

This leader should be passionate about executing all aspects of GRAIL’s outbound campaigns to all audiences for the Galleri® test, GRAIL’s multi-cancer early detection product. The candidate must have a zeal for our mission and be results-driven and nimble. The candidate must be an expert in both Pardot and Salesforce Marketing Cloud.

This role is part of the Digital, Design, and Customer Experience team and reports to that team's head. GRAIL is high science and high compliance company.

This role is based in Menlo Park, California, and will move to Sunnyvale, California in Fall 2026. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 40%, or 16 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 40% requirement for the site. At our Menlo Park campus, Tuesdays and Thursdays are the key days where we encourage on-site presence to engage in events and on-site activities.

Responsibilities

• Expertise and ability to administer the following applications- Pardot, Salesforce MarketingCloud, and Paubox. Ability to offer strategic and tactical support to the Saleforce.com Administrator. Certification preferred. Technical expertise will be tested during the interview process.
• Responsible for executing all B2B customer, patient, and provider-based email and SMS campaigns in collaboration with Audience team marketers.
• Own product-oriented patient and provider transactional email journeys
• Experience with demonstrated success across marketing automation platforms, including lead scoring based on audience behaviors. The ideal candidate must be results-focused.
• Strategic problem solver with the nuanced ability to develop and manage tactical execution plans that keep the customer at the center, drive higher engagement with prospects and customers, and deliver on key objectives.
• Able to analyze email program performance metrics and optimize across all email metrics, including deliverability, opens, click-to-open, CTRs, opt-out rates, and conversions. This includes building out weekly and monthly reports.
• Create and deploy different types of email journeys for Marketing as well as other business teams, including Customer Experience, Sales, Finance, and Medical Affairs teams.
• Create UTM links following standard naming conventions to ensure tracking and analytics best practices.
• Project management skills, including planning projects, maintaining prioritization, and managing deadlines
• Ensure email templates perform across device types, platforms, and modes, and are optimized in accordance with email best practices and GRAIL compliance.
• Serves as a digital stakeholder working with IT and CRM workflows. Must understand Salesforce Sales Cloud and be able to create reporting as well as advocate for best practices with lead tracking and conversion to best measure marketing campaigns, what works, and what does not.
• Partner with the Web and Sales Operations team to build out attribution models across the various marketing channels and audiences

These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

Required Qualifications

• 12+ years in an email management role serving B2B and B2C audiences using Salesforce tools, including Marketing Cloud Account Engagement (aka Pardot), Marketing Cloud, and NEXT.
• 5 years of experience managing a team (this role is both a coach and a player). Must be comfortable rolling up your sleeves.
• Bachelor’s Degree (Master's preferred).
• 5 years of experience in healthcare marketing, including pharma, med device, life sciences, or provider/health systems.
• Strong verbal and written communication skills, including storytelling using data.
• Deep experience in lead scoring based on audience behaviors.
• A keen attention to detail with an orientation toward being a brand steward.
• Strong data analysis skills. Experience devising and executing A/B testing and improving email performance over time that aligns with our KPIs.
• Strong understanding of data privacy surrounding email compliance including CAN‑SPAM, GDPR, and TCPA.
• Own all compliance and data governance as it pertains to Email/SMS activities and associated platforms.
• Share successful emails that they deployed and discuss what made them successful.
• Proficiency with basic HTML/CSS editing and email performance tools such as Litmus.
• Demonstrated the ability to collaborate and work cross‑functionally to drive results in a heavily matrixed, fast‑paced environment.
• A self‑starter who can lead and run projects end‑to‑end and drive results while frequently aligning with partners.
• Required ability to serve as a liaison between internal business and technical teams in ensuring that business requirements can be satisfied by available processes and resources.
• Experience documenting complicated processes and using applications like Veeva to ensure compliance and training across the organization.

Preferred Qualifications

• A range of experience from startups to large brand email experience.
• Experience with an aspirational/emotional business where email content was a big part of driving revenue and brand adoption is also ideal.
• Health Cloud experience is nice to have.
• Familiarity with Mac and G‑Suite is useful.
• Experience with Salesforce Next is desired.
• Experience with ABM best practices.
• Proficient with Tableau (not a must, but is used in the role).
• Experience with Asana and JIRA is helpful but can be learned.
• Global and multi-product experience is helpful.
• Experience using AI to drive efficiency is desired.

Physical Demands & Working Environment

• Hours and days may vary depending on operational needs.
• Working with dry ice may be necessary.
• Standing or sitting for long periods of time may be necessary.
• May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
• Repetitive manual pipetting may be necessary.
• Some lifting (up to 25 pounds) may be necessary.
• Ability to travel as required.

The expected, full-time, annual base pay scale for this position is $156K-$207K.

This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good‑faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs.

GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, , or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at [email protected] if you require an accommodation to apply for an open position.

GRAIL maintains a drug‑free workplace. We welcome job‑seekers from all backgrounds to join us!