Associate Director, Delivery Site & Service

nVent; Madison (WI); On-site; USD 146,000 - 272,000; Full time

Benefits offered by this job

Pay transparency

401(k) retirement plan

Employee stock purchase plan

Job summary

nVent seeks a seasoned Delivery, Site & Service leader to drive multi-disciplinary field, logistics and service teams from pre-site readiness through commissioning, warranty, and lifecycle service. The role builds centralized delivery capabilities for the Engineered Buildings platform, fostering trusted customer relationships and continuous improvement in cost and service delivery.

You will collaborate with Project Management, Operations, Engineering, and Sales to ensure on-time, within-budget

Qualifications

• Academic background in a relevant field such as Engineering, Business Administration, or Logistics.
• Strong leadership with several years of experience.
• Excellent written and verbal communication, including customer engagement.
• Knowledge of ERP systems and Microsoft Office tools.
• Proven budget management, coordination, and customer service skills.

Responsibilities

• Lead multi-disciplinary field, logistics and service teams and coordinate with Project Management, Operations, Engineering and Sales.
• Establish centralized Delivery Site & Service organization and drive delivery performance and service profitability.
• Manage customer relationships and communicate risks and decisions clearly.
• Coordinate with carriers, subcontractors, and crane operators to ensure successful installation and service work.
• Collaborate with Estimating and Engineering to prepare BOM and costs for warranty and service work.

Skills

Leadership

Project management

Communication

Budget management

Coordination

Customer service

Customer engagement

Education

Engineering, Business Administration, or Logistics

Tools

ERP

Microsoft Office

Job description

We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Delivery, Site & Service Associate Director leads multi-disciplinary field, logistics and service teams, coordinates with Project Management, Operations, Engineering and Sales and serves as a senior customer-facing leader from pre-site readiness through commissioning, warranty, and lifecycle service. The position is expected to help establish a centralized Delivery Site & Service organization for our Engineered Buildings product line. This role will build trusted relationships, resolve complex issues, and drive continuous improvement in delivery performance and service profitability.

WHAT YOU WILL EXPERIENCE IN THIS POSITION

• Lead, coach, and develop site and service teams; set clear objectives, standard work, and performance expectations aligned to business goals across Engineered Buildings platform including establishing centralized capabilities spanning the full platform.
• Work closely with the customer and project management team to ensure jobsite services are completed on-time, within budget, and flawless quality including managing site schedules, look-ahead plans, and constraints; proactively communicate risks, mitigation plans, and required decisions.
• Manage customer relationships, addressing any issues or concerns in a timely and professional manner.
• Establish clear intake, prioritization, and dispatch processes; ensure timely response, accurate diagnosis, and high-quality repairs.
• Maintain adherence to all safety and training requirements for subcontractors and field service crews onsite. Furthermore, institute a safety-first approach at the jobsite.
• Collaborate with various carriers to arrange the flawless transportation of our buildings. Should shipping damage occur, work closely with carriers and internal legal and risk management for timely, cost effective resolution.
• Coordinate with subcontractors, internal field service crews, and crane operators to ensure the successful installation of our buildings.
• Arrange timely labor deployment for both warranty and billable service work.
• Ensure strong collaboration with Supply Chain on DS&S matters (i.e. receipt of field installed equipment). Responsibility to oversee proper planning for travel and accommodations for field service crews.
• Collaborate with Estimating and Engineering teams to prepare BOM and associated costs for warranty and service work.
• Work with Project Management, Operations, and Supply Chain to understand any planned incomplete-shipments and proactively work with customer to organize and schedule an efficient recovery.

YOU HAVE

• Academic background in a relevant field such as Engineering, Business Administration, or Logistics.
• 12+ years of experience in logistics, project management, or construction management.
• Strong leadership including 5+ years of experience in managing teams.
• Exceptional communication skills, both written and verbal, including customer engagement.
• Knowledge of relevant software and tools, including ERP and Microsoft product suite.
• Demonstrated skills in budget management, coordination, and customer service.
• Ability to travel up to 25% domestically.

WE HAVE

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance.

Benefits to support the lives of our employees

• Pay Transparency nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range: $146,300.00 - $271,700.00 Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.
• Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan - both include a company match. Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth. #LI-AM1 #LI-Onsite At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.