Associate Director, Customer Engagement Communications

Novartis; United States; Remote; USD 126,000 - 234,000; Full time

Job summary

Novartis is seeking an Associate Director, Customer Engagement Communications to lead strategic communications for the US field sales organization. The role partners with senior leaders and cross-functional teams to translate strategy into clear, compelling messages that resonate with stakeholders.

Remote-friendly with up to 10% travel and no visa sponsorship offered. You will shape executive communications, develop content for town halls and leadership meetings, and drive engagement across

Qualifications

• Bachelor’s degree from a 4-year college or university in communications or related field.
• 6+ years of progressive experience in internal/executive/corporate communications.
• Experience supporting senior leaders with executive‑level communications.
• Pharmaceutical industry experience required; field communications a plus.

Responsibilities

• Develop integrated communications strategies aligned to Customer Engagement priorities.
• Shape change narratives communicating priorities, decisions and progress.
• Collaborate with transformation teams to drive adoption of new initiatives.
• Create executive content including talking points, briefs and presentations.
• Develop associate communications to inform and align field and HQ teams.
• Support communications for large meetings, town halls and leadership events.
• Lead written and visual content for internal channels using available resources.
• Manage channels and content calendars to ensure efficiency and alignment.
• Monitor engagement metrics to improve communications effectiveness.

Skills

Executive communication

Change communication

Internal communications

Cross-functional collaboration

Pharmaceutical experience

AI tools usage

Education

Bachelor’s degree in communications/related field

4-year college degree

Tools

AI tools usage

Job description

Band

Level 5

Job Description Summary

#LI-Remote

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 10% travel.

Novartis is unable to offer relocation support for this role:

Company will not sponsor visas for this position.

The Associate Director, Customer Engagement Communications supports the development and execution of high-impact strategic communications for the Novartis US Customer Engagement (US field sales) organization. This role plays a key part in translating strategy, leadership direction, and business milestones into clear, compelling communications that resonate with the Customer Engagement organization and other relevant stakeholders. Working closely with senior leadership, Customer Engagement partners, and cross functional teams, the Associate Director helps ensure communications are timely, aligned, and effective. With a strong strategic mindset and exceptional executional abilities, this role contributes to building clarity, confidence, and engagement across Customer Engagement and the broader US field organization.

Job Description

Key Responsibilities:

• Help build integrated communications strategies and plans aligned to Customer Engagement priorities and grounded in a deep understanding of customer-centricity, pharmaceutical field organization dynamics, evolving healthcare and communications trends.
• Assist in shaping change and transformation focused narratives that clearly communicate priorities, decisions, rationale and progress to key stakeholders.
• Partner with transformation and change teams to support communications that drive clarity and enable adoption of new initiatives and ways of working.
• Develop executive communications content in support of business milestones including talking points, executive briefs, presentations.
• Develop associate communications that keep field and HQ-based teams informed, engaged, and aligned.
• Support communications for large organizational meetings including town halls, leadership meetings and all-field forums.
• Lead the development of written and visual content for internal channels, including articles, videos, and digital assets, using internal and external resources as needed.
• Support the management of channels and content calendars to ensure efficiency and alignment.
• Monitor engagement metrics and feedback to track sentiment and continuously improve communications effectiveness.

Essential Requirements:

• Bachelor’s degree required from 4-year college or university, preferably in communications, public relations, journalism, or a related field.
• 6+ years of progressive experience in internal communications, executive communications, corporate communications, or related roles.
• Demonstrated experience supporting senior leaders with executive‑level communications.
• Demonstrated experience in change and transformation communications.
• Experience working in matrixed organizations and collaborating across functions.
• Pharmaceutical experience required. Experience in pharmaceutical field communications is a plus.
• Ability to leverage approved AI tools and programs strategically and responsibly to optimize the Communications team output.

Desirable Requirements:

• Ability to support large, geographically dispersed teams.
• Familiarity with digital communication platforms and internal communications tools.

Novartis Compensation Summary

The salary for this position is expected to range between $126,000 and $234,00 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e‑mail to [e-mail] call [phone] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings

Salary Range

$126,000.00 - $234,000.00

Skills Desired

Collaboration, Curious Mindset, Employee Engagement, Marketing, Media Relations, Photography, Social Media