Associate Director, Custodial Services & Climate Control Systems

San José State University; San Jose (CA); On-site; USD 118,496 - 148,807; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Job summary

San José State University is seeking an Associate Director of Custodial Services and Climate Control Systems to oversee its comprehensive custodial services across the campus. This leadership role involves managing significant resources, ensuring service quality, and complying with regulations.

The ideal candidate will have a strong background in operations management, possess leadership skills, and have experience working within complex organizational frameworks. Join us in supporting our university's mission through exceptional facilities services.

Qualifications

• At least five years of supervisory experience in custodial or operational services management.
• Four years managing custodial operations with progressively responsible management.
• Experience leading custodial services in large organizations.

Responsibilities

• Oversee custodial and mechanical operations across campus facilities.
• Develop and improve operational plans and quality assurance processes.
• Manage budgets and resource allocation for operational efficiency.

Skills

Leadership

Operational planning

Budgeting and financial management

Customer service orientation

Regulatory compliance knowledge

Education

Bachelor’s degree in public administration, management, business or related field

Equivalent supervisory experience

Tools

Computerized maintenance management systems (CMMS)

Job description

Job no: 559354
Work type: Management (MPP)
Location: San José
Categories: MPP, Administrative, At‑Will, Full Time

Job Summary

The Associate Director of Custodial Services and Climate Control Systems provides strategic leadership and operational oversight for the university’s comprehensive custodial, moving, and climate control systems programs across more than six million square feet of campus facilities. Reporting to the Senior Director of Maintenance & Operations, this position independently directs large‑scale operations, manages significant financial and human resources, and develops service strategies that ensure safe, efficient, and customer‑focused facility operations. The role oversees a large workforce, establishes operational standards and performance metrics, manages regulatory compliance, and collaborates with campus stakeholders to support the University’s educational mission through exceptional facilities services.

Key Responsibilities

• Direct and oversee all custodial, moving, and assigned mechanical operations across multiple campus facilities to ensure high‑quality, uninterrupted services.
• Develop, implement, and continuously improve comprehensive operational plans, preventive maintenance programs, service standards, and quality assurance processes.
• Lead operational planning, workload prioritization, and service delivery using the computerized maintenance management system (CMMS).
• Manage assigned operating budgets, resource allocation, financial forecasting, and cost recovery to maximize operational efficiency.
• Supervise, mentor, and evaluate managers and staff, including recruitment, employee development, performance management, labor relations, and workforce engagement.
• Develop and administer service contracts, coordinate vendor performance, and ensure compliance with CSU procurement requirements.
• Build strong partnerships with campus departments by providing responsive customer service, communicating service expectations, and enhancing the overall customer experience.
• Ensure compliance with applicable safety regulations, environmental requirements, University policies, and emergency preparedness procedures.
• Analyze operational performance, identify opportunities for improvement, and implement process enhancements to increase efficiency and service quality.
• Participate in strategic planning initiatives and collaborate with university leadership to support long‑term operational goals and campus priorities.

Knowledge, Skills & Abilities

• Comprehensive knowledge of custodial operations, facilities management, and operational planning.
• Strong leadership and personnel management skills, including supervision within a unionized environment.
• Ability to develop service standards, quality assurance programs, and performance measurement systems.
• Knowledge of budgeting, financial management, forecasting, and resource planning.
• Excellent analytical, problem‑solving, and process improvement skills.
• Strong customer service orientation with the ability to build collaborative relationships across diverse stakeholder groups.
• Effective written, verbal, presentation, and interpersonal communication skills.
• Proficiency using computerized maintenance management systems (CMMS) and standard business software applications.
• Ability to manage multiple priorities independently while adapting to changing operational demands.
• Knowledge of regulatory compliance, workplace safety requirements, emergency response, and the ethical application of emerging technologies, including artificial intelligence, to support operational effectiveness.

Required Qualifications

• Bachelor’s degree in public administration, management, business or a related field OR equivalent experience such as five years of supervisory experience in custodial or operational services management, of which a minimum of three years is associated with progressively responsible experience.
• Four years of supervisory experience in scheduling, coordinating, and managing custodial operations, of which a minimum of two years are associated with progressively responsible management.
• Demonstrated experience leading and overseeing custodial and/or moving services and operations common to a large, complex organization.
• Supervisory experience in human resources and employee relations management.
• Demonstrated experience developing and implementing service plans including task development and resource assignment/management.

License

A valid driver’s license is required for this position. Out of state candidates selected for the position must obtain a State of California driver’s license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Bachelor’s degree in public administration, management, business or a related field.
• CCE certification through the International Sanitary Supply Association and/or GCMC certification through the International Janitorial Cleaning Services Association or equivalent certification.
• Supervisory experience within a collective bargaining and represented staff environment.
• Experience managing custodial services for a demanding, large, and complex organization and environment.
• Experience in operational services management of a State facility, College or University, or other multi‑facility complex.

Compensation

Classification: Administrator II

Anticipated Hiring Range: $10,618/month - $13,334/month

CSU Salary Range: $5,053/month - $60,636/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, see the Employee Benefits Summary.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Education Code 89521 Requirements

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing. The ASR contains the current security and safety‑related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [e-mail].

Campus Security Authority

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Advertised: July 02, 2026 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled