Associate Director (CRE)

Cushman & Wakefield; Washington (District of Columbia); On-site; USD 136,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible spending account (FSA)

Health savings account (HSA)

Retirement plan

Life insurance

Disability insurance

Paid time off

Job summary

Cushman & Wakefield in Washington, DC seeks an Associate Director (CRE) to manage national/local accounts, ensuring timely, accurate information flow and client contact for service platform integration.

The role requires extensive real estate management experience, budgeting and reporting capabilities, and strong leadership to guide teams and optimize operations within a dynamic portfolio.

Qualifications

• Bachelor’s degree in business or related discipline.
• 8+ years of real estate property management experience.
• 5+ years of supervisory experience.
• CPM and/or RPA certification or comparable experience.

Responsibilities

• Provide leadership for markets and implement business unit strategy.
• Develop and maintain client-focused communication styles and relationships.
• Demonstrate proactive customer service regarding account management.
• Oversee budgeting, reporting, and cash flow in coordination with Property Manager.
• Coordinate and oversee reports, budgets, and invoicing in line with client instructions.
• Supervise property management staff and conduct annual performance evaluations.

Skills

Business & Finance

Leadership

Communication

Customer focus

Time management

Education

Bachelor’s degree in Business or related discipline

Job description

Job Title Associate Director (CRE)

Job Description Summary

Responsible for managing one or more national or local accounts, including providing timely, consistent, and accurate flow of information required to operate the portfolio in order to meet the client’s and company objectives. Act as a point of contact for integrating service platform for the client, as well as ensuring that accounting practices are sound and consistently applied. Provide the general and financial information required for other members of the management team to make informed decisions and to carry out their operating responsibilities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide leadership for markets which are geographically or functionally distinct and demonstrate ability to implement business unit strategy


• Develop and maintain both a communication style and relationship that fits the client’s preferred style


• Demonstrate proactive customer service regarding all aspects of account management.


• Communicate proactively, first when performance is not meeting expectations, and second when performance meets or exceeds expectations


• Regularly associate with tenants to insure their reasonable satisfaction with building operations. Interact with tenants along with Property Manager on problems that may occur


• Coordinate and/or prepare reports, annual budgets, and other documents for clients in accordance with management and other agreements, and in accordance with instruction received from the client. Preparation responsibility relates primarily to financial information and adherence to leasing guidelines. Review information and variances with Property Management Team


• Participate in the preparation of annual budgets and any revisions thereto and also oversee operating compliances with budget approved by clients


• Ensure completion of property tax administration and supervise services rendered by property tax consultant


• Ensure administration of property and liability insurance requirement


• Ensure compliance with the purchase order system, contracts, policies and procedures, and accounting requirements established by clients


• Oversee the billing process, including payment of invoices and disbursement of funds. Monitor cash flow and/or cash requirements in conjunction with the Property Manager to assure efficient use of cash


• Assist the Client/Asset Manager and Property Manager in determining proper cost allocations, identification of any re-billable cost, proper accounting for inventories, purchasing procedures, and any special accounting problems


• Responsible for maintaining desired internal financial benchmarks for each asset with the portfolio as defined by the Director and Asset Manager. This includes occupancy levels, income levels, delinquency percentage, IRR and cash flow


• Monitor cash flow and/or cash requirements in conjunction with the Property Manager to assure efficient use of cash


• Coordinate construction projects with Construction Manager and Property Manager and approve construction contract documents and final invoices.


• Effectively staff and develop bench strength and succession planning – positioning for new business


• Regularly inspect properties with staff


• Conduct annual performance evaluations and career path discussions. Oversee and ensure that all property management and maintenance staff receive an annual performance evaluation.


• Analyze and make recommendations regarding property staffing needs, personnel performance issues, salary administration, personnel promotions and training and career development

KEY COMPETENCIES

• 1. Business and Financial Acumen


• 2. Leadership Skills


• 3. Communication Proficiency (oral/written)


• 4. Customer/Client Focus (internal/external)


• 5. Time Management Skills

IMPORTANT EDUCATION

• Bachelor’s Degree in Business or related discipline

IMPORTANT EXPERIENCE

• 8+ years of real estate property management or related experience


• 5+ years of supervisory experience


• CPM and/or RPA comparable experience in a senior leadership role

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Real Estate License


• Industry designations and is an active participant/leader in external charitable and local and national industry related organizations


• Ability to monitor and anticipate trends and changes within the industry


• Advanced knowledge of Microsoft Office Suite


• Demonstrate initiative through taking on additional assignments and responsibilities


• Demonstrate advanced problem solving and deal with a variety of options in complex solutions. Requires expert level analytical and quantitative skills

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may are required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

OTHER DUTIES

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 136,000.00 - $160,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history.

In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.