Associate Director, Contracts Delivery

Blue Cross and Blue Shield of Massachusetts Inc.; Hingham, Northern (MA, KY); Hybrid; USD 157,000 - 192,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Blue Cross Blue Shield of Massachusetts Inc. is seeking an Associate Director to lead the Contracts Development & Contracts Delivery team, ensuring end-to-end management of member and account contracts and compliant benefits language.

The role requires 7–10 years of management experience, 3–5+ years in contract administration, and a BA/BS with preferred law or master’s degree. Massachusetts regulatory exposure is highly valued, with a focus on healthcare policy and timely filings.

Qualifications

• 7-10 years of management experience, healthcare field preferred.
• 3-5+ years of experience in contract administration, including product development and implementation.
• BA/BS degree required; law degree or master’s degree preferred.
• Direct experience with Massachusetts state government/regulatory experience preferred.
• Massachusetts healthcare knowledge strongly preferred.

Responsibilities

• Oversee the Contracts Development & Contracts Delivery team to ensure end-to-end deliverables.
• Lead Senior Managers and Contracts Managers in coordinating new products and account benefit programs.
• Ensure contracts for member and account forms comply with health insurance laws and regulations.
• Foster relationships with internal leaders and external regulatory agencies (DOI, CMS).
• Drive documentation and reporting for annual filings (SERFF, HIOS, RBIS), and other corporate filings.

Skills

Team leadership

Strategic planning

Regulatory knowledge

Communication

Stakeholder management

Education

BA/BS degree

Law degree or JD

Master’s degree (preferred)

Job description

## **Ready to help us transform healthcare? Bring your true colors to blue.****What we need**The Associate Director in charge of the Contracts Development & Contracts Delivery team is responsible for all activities in the organization’s contract administration function, specifically account and member contracts, ensuring that contractual and benefit information is readily available to enable the company to achieve premier customer service performance. This position directly manages the team’s leaders with direct reports and therefore also manages the organization’s overall success metrics. This position reports to the Senior Director of Government and Regulatory Affairs (GRA). This position is eligible for the Flex persona.**Your Day to Day:*** Define, and ensure implementation of, strategic direction, goals, and objectives of the business unit.* Proactively support strategy execution by delivering meaningful, accurate, and timely input and analysis.* Ensure senior-level representation for corporate document generation automation initiatives.* Represent the GRA Division on the assessment/implementation of new/emerging state or federal mandates.* Keep Vice President abreast as needed.* With the help of the Contracts Senior Managers direct management, oversee the Contracts Development & Contracts Delivery team to ensure that all team responsibilities and required deliverables are successfully managed end-to-end.* Work directly with the Contracts Senior Managers and the Contracts Delivery lead to ensure that personnel development and growth is being fostered across all the analysts in order to create a thriving, successful, and cohesive team that, as a group unit, is ultimately responsible for: + managing the development and maintenance of legally-compliant evidences of coverage for all product lines and financial arrangements + providing contractual and business expertise and leadership for the sales and product areas + ensuring that all accounts have executed a binding agreement with the company. + issuing annual account agreement renewals, account agreement amendments, and integrated benefit descriptions.* Ensure timely and accurate completion of team’s corporate responsibilities during constant high-volume times such as (but not limited to): submission of annual SERFF Plan Management Filings; completion of federal Health Information Oversight System (HIOS) and Rates & Benefits Information System (RBIS) filing process on behalf of the business.* Work with internal business partners to provide contractual documentation for other corporate filings and annual reporting such as: Medex Rate Filing, HMO License Renewal, and/or Accreditation Filing.**Required skills include but are not limited to:*** A comprehensive understanding and knowledge of health insurance and insurance laws, regulations, and applicability, as well as contract life cycles and types of contracts. Understand contract obligations and collaborate with the Business to ensure contract obligations are operationalized.* Ability to lead Senior Managers and Contracts Managers in the overall coordination and implementation of new products and account specific benefit programs as well as the development and maintenance of all member and account contract forms, ensuring that benefits and contract language are in compliance with operational requirements and health insurance laws and regulations.* Foster and maintain positive relationships with internal senior leaders and external regulatory agencies, including the Massachusetts Division of Insurance (DOI) and Center for Medicare and Medicaid Services (CMS) and act decisively and quickly to meet requirements and the needs of the business and/or its customers.* Strong oral/written communication, presentation skills, and strategic planning skills with the ability to negotiate and influence others.* Agile and flexible thinking with a problem-solving mindset to meet multiple conflicting and aggressive timelines and provide consultative solutions and propose new ideas, while still ensuring regulatory compliance and assessing business risk.* Ensure overall team success through working with Contracts Lead personnel; ensure a dedicated commitment to the functional development of analysts.**We’re looking for:*** Ability to lead a large team to meet multiple conflicting and aggressive timelines* Excellent communication and presentation skills.* Ability to create a positive, learning environment for staff* Ability to negotiate and influence.* Ability to formulate, present, and implement new ideas, processes, and policies.* Excellent overall business acumen.* Strong consultative skills with solution-oriented resolutions.* Comprehensive understanding and knowledge of health insurance, insurance laws and regulations and their applicability as well as corporate policies and products.**What You Bring:*** 7-10 years management experience; healthcare field preferred with a focus on contracts administration.* 3-5+ years of experience in contract administration, including product development and implementation.* BA/BS degree required. Law degree or Master’s degree in related area preferred.* Direct experience in Massachusetts state government and regulatory experience preferred.* Massachusetts health care knowledge is strongly preferred. #LI-HYBRID## Minimum Education Requirements:High school degree or equivalent required unless otherwise noted above## LocationHingham## Time TypeFull timeSalary Range: $156,960.00 - $191,840.00 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.This job is also eligible for variable pay.We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.**WHY Blue Cross Blue Shield of MA?**We understand that the**confidence gap** and**imposter syndrome** can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our \"How We Work\" Page.