Associate Director, Coaching

Merit America; United States; Remote; USD 100,800 - 123,200; Full time

Benefits offered by this job

4-day work week

Comprehensive medical/dental/vision insurance

Professional development courses

Unlimited vacation post-90 days

Job summary

A national nonprofit organization is seeking an Associate Director of Coaching to oversee a team of Coaches and enhance learner experiences. The role involves leading hiring initiatives, professional development, and using data to improve outcomes. The ideal candidate is passionate about breaking the cycle of poverty and promoting upward mobility for low-wage workers. This position offers a competitive salary and various benefits, including a 4-day work week and comprehensive health insurance.

Qualifications

• Demonstrated history of team management with full-time staff.
• Strong ability to develop others and support performance improvement.
• Ability to leverage both quantitative and qualitative data.

Responsibilities

• Supervise and develop a team of Coaches focused on operational excellence.
• Lead hiring and professional development for Coaches.
• Monitor data on Coach and learner performance to guide improvement.

Skills

Team Management

Data-Driven Decision Making

Interpersonal Communication

Continuous Learning

Education

Experience in coaching or workforce development

Tools

Google Workspace

CRM systems

Job description

Associate Director, Coaching

The American economy is broken. Today, 53 million working adults‑nearly half of the U.S. workforce‑do not earn a living wage. These talented workers have few options to advance: college is too long and expensive, full‑time boot camp programs don’t offer enough flexibility, and online courses don’t have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low‑wage roles with no way to build a better life for themselves and their families.

Merit America is a national nonprofit that creates pathways to family‑sustaining careers for Americans stuck in low‑wage work. Our fast, flexible solutions are built for working adults: we start by analyzing tens of millions of job postings to identify in‑demand, high‑paying tech careers and then work with industry‑recognized partners to train for these roles with part‑time programs that combine flexible online learning with best‑in‑class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher‑earning, family‑sustaining jobs. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. Since our founding in 2018, we’ve generated a projected $1 billion in near‑term wage gains for our learners.

Role Overview

The primary mission of the Associate Director, Coaching is to ensure a high‑quality, consistent, and data‑informed learner experience by developing and leading a team of Coaches while driving operational excellence across assigned cohort(s). The Associate Director, Coaching will report directly to the Managing Director of Coaching and works primarily with the Program, Data, Design, Growth/Admissions, and Employer Partnerships teams across Merit America.

Responsibilities

• Supervise, coach, and develop a team of 10+ Coaches, fostering belonging, performance, and alignment with Merit America’s mission.
• Lead hiring, onboarding, and ongoing professional development for Coaches.
• Conduct regular 1:1s and performance conversations, setting clear expectations and supporting growth.
• Monitor Coach and learner data to identify training needs and guide targeted coaching.
• Foster a team culture rooted in accountability, inclusivity, and continuous improvement through regular team meetings, recognition of experimentation, and transparent communication.
• Identify and amplify coaching best practices across teams and coaches.
• Oversee assigned cohorts to ensure operational consistency and high‑quality execution of the Merit America model.
• Use program dashboards/data to monitor learner progress, engagement, and milestones, intervening proactively.
• Develop and implement engagement strategies, manage learner communications, and lead escalation resolution for at‑risk learners.
• Standardize coaching practices and ensure alignment to curriculum expectations and coaching protocols.
• Partner with Program Design to surface insights, pilot improvements, and refine curriculum.
• Ensure Coaches effectively track outcomes, document learner stories, and verify achievements through regular quality checks.
• Ensure smooth coordination across scheduling, staffing, and learner communication workflows.
• Collaborate in cross‑departmental workstreams to strengthen program quality and accelerate learner outcomes.
• Share insights with the MD of Coaching and Program Directors to inform strategic decisions.
• Provide feedback to Engineering, Data, and Design teams to enhance tools and workflows.
• Contribute to organizational experiments by testing new coaching models, engagement approaches, or interventions.
• Support rollout of organizational changes, including staffing shifts and new program structures.

Qualifications – Must Haves for All Roles at Merit America

• Committed to Merit America’s mission to pave pathways to family‑sustaining careers, break the poverty cycle, and create upward mobility for low‑wage workers.
• Demonstrated history of embodying our values, which inform our work and drive our organization’s culture.
• Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together.
• Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference.
• Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusion.

Leadership & People Development

• Demonstrated experience managing full‑time staff, ideally teams of 5+.
• Strong ability to develop people, give effective feedback, and support performance improvement.

Data‑Driven Decision Making & Operations

• Ability to leverage data (quantitative + qualitative) to diagnose problems and guide decisions.
• High operational and organizational skills; able to manage multiple cohorts and timelines.

Timelines & Change Management

• Comfort navigating ambiguity and guiding others through change.
• Excellent interpersonal and communication collaboration.

Technical Proficiencies

• Proficiency with Google Workspace.
• Experience with CRM or learner management systems.
• Experience in coaching, workforce development, edtech, higher education, or career services.
• Skilled facilitator in virtual environments.
• Familiarity with caseload management and job search best practices.

Nice to Haves

• Experience with CRM or learner management systems.
• Experience in coaching, workforce development, edtech, higher education, or career services.
• Skilled facilitator in virtual environments.
• Familiarity with caseload management and job search best practices.

Salary & Benefits

Compensation: $112,000.00 (basically an approximate figure; the actual salary will be comparable to other similar roles). We adopt a market‑based approach and pay the same rate for the same roles across similar organizations. Benefits include a 4‑day work week, medical/dental/vision insurance fully covered by the employee, a flexible spending account, health savings account, health reimbursement account fully funded by Merit America, a catalog of courses for professional learning and development, short‑ and long‑term disability, unlimited vacation after a 90‑day introductory period, paid parental leave and adoption benefits after one year of employment, 11 federally recognized holidays, a 2‑week holiday office closure in December/January, a 401(k) retirement plan with automatic merit matching, discount perks at work programs, phone/technology stipend, home office setup stipend, affinity groups and community building initiatives.

Equal Opportunity Statement

Building a high‑performing team that fosters a fully inclusive environment where all qualified individuals can thrive is integral to our success, and we are proud to be an equal‑opportunity employer. This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age, or any other characteristic protected by federal, state or local laws. This commitment applies to all terms and conditions of employment. We actively strive to evolve, develop, and maintain fully inclusive workspaces. We encourage candidates from all groups to apply.