Associate Director, Clinical Operations - Itemized Bill Review (IBR) - Remote

Taleo; Plymouth (MN); Remote; USD 113,000 - 193,000; Full time

Job summary

UnitedHealth Group is seeking an Associate Director of Clinical Operations – Itemized Bill Review (IBR) for a remote role in the U.S. This senior clinical leader will manage IBR operations for UnitedHealthcare and commercial payer clients, directing clinical review strategies and ensuring CMS compliance.

The role requires RN licensure, 5+ years in healthcare revenue cycle or related area, and 1+ year of leadership experience.

Qualifications

• Active, unrestricted RN license.
• 5+ years in healthcare revenue cycle, payment integrity, or related operations.
• 2+ years reviewing inpatient/outpatient facility claims.
• 1+ year leading clinical staff and cross-functional initiatives.

Responsibilities

• Lead day-to-day clinical operations for pre- and post-payment facility reviews.
• Develop and mentor clinical leaders to meet productivity, quality and financial goals.
• Ensure reviews are compliant, defensible and clinically sound.
• Partner with product/technology teams to enhance review capabilities.

Skills

RN license

Clinical leadership

CMS guidelines

Healthcare revenue cycle

Payment integrity

Client communication

Strategic thinking

Education

Registered Nurse degree

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Director, Clinical Operations – Itemized Bill Review (IBR) - Remote (2383548)

Associate Director, Clinical Operations – Itemized Bill Review (IBR) - Remote - 2383548

OptumInsightis improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, andultimately consumers. Our deepexpertisein the industry and innovative technology empower us to help organizations reduce costs while improving risk management,qualityand revenue growth. Ready to help us deliver results that improve lives?

The Associate Director of Clinical Operations is responsible for leading Clinical Itemized Bill Review (IBR) operations supporting UnitedHealthcare and commercial payer clients. As a Registered Nurse with extensive expertise in healthcare revenue cycle, facility reimbursement, and payment integrity, this leader drives clinical review strategies that identify reimbursement opportunities, support accurate claim adjustments, and ensure compliance with CMS guidelines and client requirements.

This role provides leadership for a team of clinical leaders and reviewers, while partnering with resources to support operational consistency and business objectives. The Associate Director serves as the primary clinical subject matter expert for the IBR product, supporting complex client and provider discussions involving inpatient and outpatient facility billing, reimbursement methodologies, and adjustment rationale.

The position plays a critical role in advancing product strategy, developing clinical review methodologies, and delivering significant financial value through accurate, defensible, and clinically sound claim reviews.

This position combines clinical leadership with deep expertise in facility reimbursement and healthcare revenue cycle operations. The Associate Director serves as a trusted advisor and recognized subject matter expert, influencing clinical review methodology, product strategy, client outcomes, and reimbursement accuracy across a high-impact payment integrity program. The Associate Director functions as a recognized authority on facility reimbursement and payment integrity, influencing policy, product strategy, client outcomes, and significant savings opportunities across a multi-million-dollar business.

You’llenjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Clinical & Operational Leadership

• Lead day-to-day clinical operations for pre-payment and post-payment facility claim reviews
• Manage and develop clinical leaders and staff to achieve productivity, quality, and financial objectives
• Monitor operational performance and drive process improvements to enhance efficiency and outcomes
• Partner with offshore resources to support consistent execution of clinical review activities
  

Payment Integrity & Revenue Cycle Expertise

• Serve as a senior clinical resource for complex inpatient and outpatient facility claim reviews
• Apply advanced knowledge of CMS guidelines, hospital billing practices, reimbursement methodologies, and payment integrity concepts to identify reimbursement opportunities and support adjustment recommendations
• Ensure review findings are clinically sound, compliant, and defensible
  
• Act as the primary clinical SME for the IBR product and review methodologies
• Participate in client, provider, and leadership discussions involving complex reimbursement and billing issues
• Clearly communicate adjustment rationale, clinical findings, and reimbursement concepts to internal and external stakeholders
• Support escalated client and provider inquiries requiring advanced clinical and reimbursement expertise
  
• Lead the development and maintenance of clinical review concepts, reimbursement policies, and audit methodologies
• Partner with product and technology teams to enhance review capabilities and operational effectiveness
• Monitor regulatory and industry changes to ensure review methodologies remain current and effective
• You’llbe rewarded and recognized for your performance in an environment that will challenge you and give your clear direction on what it takes to succeed in your role as well asprovidedevelopment for other roles you may be interested in.

You’llbe rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well asprovidedevelopment for other roles you may be interested in.

Required Qualifications:

• Active, unrestricted Registered Nurse (RN) license
• 5+ years of experience in healthcare revenue cycle, payment integrity, facility reimbursement, or related healthcare operations
• 2+ years of experience reviewing and analyzing inpatient and outpatient facility claims
• 2+ years of experience applying CMS guidelines, UB-04 billing requirements, revenue codes, MS-DRGs, APCs, hospital charging practices, and reimbursement methodologies
• 1+ year of leadership experience managing clinical staff and leading cross-functional initiatives
• 1+ year of experience presenting complex adjustment rationale and reimbursement concepts to clients, providers, and senior leadership
• Facility Payment Integrity Expertise
• Clinical Reimbursement Analysis
• CMS Regulatory Expertise
• Strategic Leadership
• Client & Provider Consultation
• Operational Excellence
• Process Improvement & Innovation
• Relationship Management
• Executive Communication

*All employees working remotely will berequiredto adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age,locationand income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalizedgroupsand those with lower incomes. We are committed to mitigating our impact on the environment and enabling and deliveringequitablecare that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is adrug -free workplace. Candidatesare required topass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.