Associate Director - Clinical Operations - Healthcare

Guidehouse; Washington (District of Columbia); On-site; USD 155,000 - 259,000; Full time

Benefits offered by this job

Discretionary incentive bonus

401(k) Retirement Plan

Health Insurance

Parental Leave

Tuition Reimbursement

Job summary

Guidehouse in the United States seeks an Associate Director, Clinical and Operational Improvement, to lead integrated optimization programs for hospitals and health systems. You will manage multi-workstream engagements, partner with client leadership, and deliver measurable improvements across clinical, operational, and financial domains.

Responsibilities include building account relationships, translating outputs into financial results, coaching teams, and guiding projects to meet executive

Qualifications

• Bachelor’s degree required; nursing or clinical degree preferred.
• Experience delivering multi-site operational change and clinical improvement programs.
• Strong ability to benchmark, analyze data and redesign processes for efficiency.
• Excellent client leadership, communication and presentation skills.

Responsibilities

• Deliver high‑quality consulting services for Guidehouse Healthcare Payer and Provider practice.
• Provide healthcare industry expertise and client support across engagements.
• Build and maintain account relationships with key client decision-makers.
• Identify priority issues and develop practical, client‑specific solutions.
• Provide delivery assurance across engagements, ensuring quality and stakeholder alignment.
• Coach and mentor team members on client assignments and within account teams.
• Demonstrate leadership within the account and broader practice.
• Lead projects to deliver contract outcomes, project plans, and executive expectations.

Skills

Strategic leadership

Project management

Client relationship management

Advanced analytics

Communication & presentation

Travel up to 75%

Business development

Education

Bachelor’s degree

Nursing or clinical degree

Tools

MS Office (Excel/Word/PP)

MS Project

Job description

Job Family:Strategy & Transformation Consulting (Payer Provider)Travel Required:Up to 75%+Clearance Required:NoneWhat You Will Do:The Associate Director, Clinical and Operational Improvement, supports profitable growth within the Healthcare Payer and Provider Optimization group. This role leads the design and delivery of integrated optimization programs (clinical, operational, and financial) that improve performance for hospitals and health systems. The Associate Director manages multi-workstream engagements to scope, timeline, and budget; partners with clients and Guidehouse specialty teams; and delivers measurable outcomes across performance improvement, supply chain, workforce and non-labor productivity, clinical operations, shared services, and revenue management.Key Responsibilities:Deliver high-quality consulting services for clients within the Guidehouse Healthcare Payer and Provider Practice.Provide healthcare industry expertise and management consulting support across client engagements.Build and maintain account relationships with key client decision-makers.Identify priority issues and develop practical, client-specific solutions.Provide delivery assurance across engagements, ensuring quality, consistency, and stakeholder alignment.Coach and mentor team members on client assignments and within account teams.Demonstrate visible leadership within the account and the broader practice.Lead consulting projects to deliver contract outcomes, project plans, and executive expectations by influencing key decision-makers and stakeholders.Role Expectations:Demonstrate flexible, positive communication and relationship-building skills across all levels of Guidehouse and client organizations (including surgeons, anesthesiologists, hospital executives, and ancillary staff).Develop, track, and manage performance metrics across clinical and non-clinical operations.Translate project outputs into clear financial results across multiple concurrent initiatives; strong quantitative orientation required.Apply structured methodologies and strong project leadership; prior PMO experience preferred.Communicate with impact through strong writing and presentation skills; industry thought leadership (e.g., articles, white papers, speaking engagements) preferred.Demonstrated success selling and delivering transformational solutions to large health systems.Adapt to change and help others align to evolving strategies, goals, and plans.Advanced proficiency in Excel, Word, and PowerPoint with the ability to independently produce client-ready deliverables; MS Project experience preferred.What You Will Need:Bachelor’s degree required; nursing or other clinical degree from an accredited institution preferred.7+ years of experience in hospital operations (e.g., clinical operations, performance improvement, labor and non-labor optimization, physician operations, or provider-focused financial operations).Deep knowledge of hospital and health system operations.Ability to benchmark and analyze data to redesign operational processes, improve efficiency, and establish standard work.Ability to conduct research, interpret analytics, and develop actionable recommendations; working proficiency in Microsoft Office required.Consulting experience delivering complex, multi-site operational change and clinical improvement programs on aggressive timelines.Strong client leadership and business development skills, including identifying opportunities and selling add-on work.Willingness to travel extensively (up to 75%).What Would Be Nice To Have:Self-motivated and committed to continuous learning; consistently produces high-quality work.Comfortable presenting findings to hospital executives and recommending solutions aligned to leading practices.Strong interpersonal skills and ability to collaborate with clinician-based departments and diverse stakeholders (physicians, nurses, executives, and ancillary staff).Understanding of complex IT and technology-enabled solutions that improve efficiency, quality, and throughput of care.#LI-DNIThe annual salary range for this position is $155,000.00-$259,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility StipendAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.