Associate Director, Clinical Data Management

Merck; West Point (PA); On-site; USD 142,000 - 224,000; Full time

Job summary

Merck in West Point, PA seeks an Associate Director, Portfolio & Resource Operations, to lead data-driven analytics for capacity, workload, and utilization across functions. You will drive standardization, visibility, and informed decision making.

You will partner with GDMS and enterprise teams to advance forecasting tools, dashboards, and workforce analytics, while guiding cross-functional and virtual teams through change and improvements.

Qualifications

• Bachelor's Degree and minimum of 8 years of experience in a related field.
• Advanced Degree (Masters or Doctorate): minimum of 4 years of experience in a related field.
• Fluent in English with excellent communication and influencing skills.

Responsibilities

• Maintain headcount, workload, and demand models; run allocation algorithms to ensure timely delivery.
• Support operating-model optimization and translate outcomes into action plans.
• Manage real-time workload balancing, capacity, and compliant case allocation across geographies.
• Build and maintain operational dashboards; collect, analyze, and validate portfolio data and ensure standardized reporting.
• Assist in developing forecasting tools, dashboards, and visualizations; improve capacity modeling and workforce analytics.
• Support long-term quality management plans and participate in strategic projects.

Skills

Portfolio analytics and insights

Forecasting

Stakeholder management

Cross-functional collaboration

Data visualization

Leadership and influence

Change management

Education

Bachelor's Degree in a relevant field

Advanced Degree (Masters/Doctorate) in a relevant field

Tools

Power BI

Tableau

Excel

Job description

Role Summary:

Under the direction of leadership, the Associate Director, Portfolio & Resource Operations supports operational excellence through data-driven portfolio and resource analytics. Responsible for maintaining accurate capacity, workload, and utilization of data across functions, the role ensures decisions are informed by robust metrics and transparent reporting. Works collaboratively with functional partners to drive standardization and improve visibility into operational performance.

Job Description:

Role Summary:

Under the direction of leadership, the Associate Director, Portfolio & Resource Operations supports operational excellence through data-driven portfolio and resource analytics. Responsible for maintaining accurate capacity, workload, and utilization of data across functions, the role ensures decisions are informed by robust metrics and transparent reporting. Works collaboratively with functional partners to drive standardization and improve visibility into operational performance.

Responsibilities:

Forecasting, Capacity, & Portfolio Management:

• Maintain headcount, workload, and demand models for the functional area; run allocation algorithms to help ensure the Book of Business is delivered with quality and timeliness.
• Support operating-model optimization within the functional area, translate outcomes into action plans and track through implementation.
• Manage real-time workload balancing, capacity, and compliance-driven case allocation across geographies within the functional area to ensure balanced operations, on-time delivery, and business continuity through holidays, resource availability, and demand peaks
• Build and maintain operational dashboards; collect, analyze, and validate portfolio data (efficiency, utilization, quality); ensure standardized reporting in partnership with cross-functional peers across GDMS (Global Data Management & Standards) and enterprise standards.
• Assist in developing forecasting tools, dashboards, and visualizations; contribute to continuous improvement of capacity modeling and workforce analytics.
• Support long-term quality management plans; participate in strategic and tactical special projects as needed.

Operational Governance, Execution, & Metrics

• Prepare inputs for Operational Reviews; ensure consistent metric definitions, sources, and timeframes per enterprise cadence and templates.
• Coordinate resource and financial forecasting, contracting, and invoicing; track variances and data integrity and publish reconciled views as required.
• Collaborate with stakeholders to maintain a unified set of metrics, training, and SOP/BP (Standard Operating Practice/ Best Practice) frameworks based on functional area needs.
• Monitor operational metrics post–system release to ensure realized efficiencies are captured in forecasting models and resource planning assumptions.

Training, Communication, & Change Management

• Support creation, maintenance, and delivery of role-specific curriculum; co-develop GDMS-wide training for the functional area; measure uptake.
• Coordinate function-specific communications and change management aligned to GDMS/GCTO (Global Clinical Trial Operations) frameworks.
• Embed Human-first Organization practices by designing adoption aids (FAQs, quick guides) and incorporating user feedback into process improvements.

Technical Skills

• Ability to interpret operational, capacity, and financial data; comfortable with variance analysis and trends.
• Proficient with Power BI/Tableau and Excel (advanced modeling) for dashboards and what-if views.
• Working knowledge of capacity planning, resourcing, and portfolio management concepts.
• Familiarity with functional operational systems, performance dashboards, and workforce analytics data.
• Understanding data integrity, metric standardization, and basic QC (Quality Control)/reconciliation practices.
• Basic grasp of forecasting, budgeting, and accruals; reads plan/forecast/actuals and ties them to operational drivers.

Non-technical Knowledge, Skills, And Abilities

• Fluent in English; exceptional communication and influencing skills, able to engage and align stakeholders across functions, geographies, and levels.
• Strong stakeholder management and collaboration capabilities, fostering trust and effective partnerships.
• Skilled in organizing cross-team work; coordinates milestones and deliverables; escalates risks early.
• Demonstrated ability to lead through influence, motivating and guiding cross-functional and virtual teams without direct authority.
• Highly adaptable and resilient, able to prioritize and perform effectively under pressure in fast-changing environments.
• Works independently with accountability, exercising sound judgment and initiative while maintaining alignment with organizational priorities.
• Effective facilitator of decision‑making, coordinating the work of others and driving timely resolution of complex issues.
• Crafts concise, decision‑ready summaries for leadership, clearly framing risks, options, and recommendations.
• Strong organization and prioritization, managing multiple deliverables, running risk/change control, aligning stakeholders (including service providers), and providing status and governance updates.
• Sound judgment and accountability with emphasis on ambiguity, escalation management, and consensus‑building on process/technology improvements.

Enterprise Leadership Skills

• Networking & Partnerships | Builds and sustains collaborative partnerships across GDMS, Finance, IT, and functional leaders to align forecasting assumptions, standardize metrics, and coordinate portfolio and resource priorities.
• Business Savviness | Applies strong operational and financial acumen to interpret portfolio performance, workforce capacity, and variance trends, guiding data‑driven resource planning and efficiency decisions within the assigned scope.
• Influence | Influences cross‑functional stakeholders by translating complex capacity, financial, and performance data into clear trade‑offs, recommendations, and aligned action plans within governance forums.

CDM Qualifications & Experience

• Bachelor's Degree and minimum of 8 years of experience working in relevant field for associated job description.

OR

• Advanced Degree (Masters or Doctorate): Minimum of 4 years of experience working in relevant field for associated job description.

Required Skills

Adaptability, Business Acumen, Clinical Data Management, Data Analysis, Data Integrity, Data Quality Assurance, Good Clinical Data Management Practice (GCDMP), Influencing Change, Negotiation, Proactive Leadership

US And Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

Requirements

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights
EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The primary location for this posting is:
USA - Pennsylvania - West Point

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:
$142,400.00 - $224,100.00
This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Additional location(s):

Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information:

San Francisco Residents Only:

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

10/29/2026

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:

R424000