Associate Director, Change Management and Communication, Enterprise Delivery Office, Patient

BioSpace; Cambridge (MA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Travel up to 10%

Healthcare benefits

Parental leave

Job summary

Sanofi in Cambridge, MA is seeking an Associate Director of Change Management & Communication for the PSS Enterprise Delivery Office. You will lead tactical delivery of change initiatives, craft stakeholder messaging, and drive adoption across the organization.

Ideal candidates bring 5–7 years in pharma/healthcare change management and strong project management, with data-driven, cross-functional collaboration skills to inform decision-making and execution excellence.

Qualifications

• Minimum of 5 years of change management, communications, or organizational development in pharma/healthcare.
• Experience with stakeholder engagement and cross-functional collaboration.
• Hands-on ability to translate complex changes into clear, actionable messaging.

Responsibilities

• Execute comprehensive change management plans within the PSS function, ensuring timely delivery of communications touchpoints.
• Manage day-to-day communication activities and ensure consistent messaging across platforms.
• Serve as primary contact for stakeholders, facilitating meetings and feedback sessions.
• Coordinate with senior leadership and cross-functional teams to align messaging with objectives.
• Monitor effectiveness with surveys and engagement metrics; provide improvement recommendations.
• Prepare regular leadership updates, dashboards, and status reports on progress.
• Coordinate training sessions, town halls, roadshows, and other engagement events.

Skills

Change management

Strategic communication

Stakeholder engagement

Project management

Content development

Data-driven decision making

Education

BA/BS degree

MBA or related field (preferred)

Tools

SharePoint

Microsoft Teams

Survey tools

Job description

Job title: Associate Director, Change Management and Communication, Enterprise Delivery Office, Patient Support Services

Location: Cambridge, MA

About The Job

At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys.

We are seeking the Associate Director of Change Management & Communication in the Patient Support Services (PSS) Enterprise Delivery Office (EDO). This person will be responsible for executing communication strategies and implementing change management initiatives that ensure all stakeholders are informed, engaged, and aligned. This hands-on role focuses on tactical delivery of communication plans, direct stakeholder engagement, and operational execution of change initiatives. Reporting to the Director, Operations and Change Management, you will play a critical role in bringing change management strategies to life and driving day-to-day execution excellence.

The ideal candidate is a strategic communicator and hands-on change management practitioner with 5-7 years of pharmaceutical or healthcare experience, preferably in Patient Support Services. They excel at translating complex organizational changes into clear, compelling stakeholder messaging while managing multiple competing priorities in fast-paced environments. This individual combines strong project management capabilities with exceptional communication skills, using data-driven insights to track communication effectiveness and drive adoption. They bring working knowledge of change management methodologies and proficiency with modern collaboration platforms. The ideal candidate is both a relationship builder and execution expert – someone who can facilitate stakeholder conversations, coordinate complex logistics, and deliver high-quality materials that resonate across all organizational levels.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi

We are an R&D-driven, AI-powered biopharma company committed to improving peoples' lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve peoples' lives.

Main Responsibilities

• Execute comprehensive change management plans that support the implementation of change initiatives within the PSS function, ensuring timely and effective delivery of all communication touchpoints.
• Manage day-to-day communication activities, including drafting content, coordinating distribution channels, and ensuring consistent messaging across all platforms.
• Ensure that all stakeholders, including employees, leadership, and external partners, receive timely and relevant information throughout the change process.

• Serve as a primary point of contact for stakeholders during change initiatives, facilitating meetings, workshops, and feedback sessions to ensure engagement and alignment.
• Collaborate with internal teams to develop clear, consistent messaging and communication materials (presentations, emails, FAQs, talking points, etc.) that support organizational objectives.
• Coordinate with senior leadership, HR, and cross-functional teams to ensure messaging is delivered effectively and reflects the company's values.

• Monitor and track the effectiveness of communication efforts through surveys, feedback mechanisms, and engagement metrics.
• Collect and analyze stakeholder feedback to identify areas for improvement and provide recommendations to the Director, Operations and Change Management.
• Maintain dashboards and reporting tools to provide visibility into communication reach and stakeholder engagement levels.

• Implement and maintain metrics and key performance indicators (KPIs) to track the success of change management and communication efforts.
• Prepare regular status reports, presentations, and updates for leadership on communication activities, stakeholder engagement, and initiative progress.
• Support the development of insights and recommendations based on data analysis to continuously improve execution effectiveness.

• Manage the tactical execution of multiple change management initiatives simultaneously, ensuring deadlines are met and deliverables are of high quality.
• Coordinate logistics for change management activities, including training sessions, town halls, roadshows, and other engagement events.
• Partner with project teams to ensure change management and communication activities are integrated into project plans and timelines.

About You

Basic Qualifications

• BA/BS degree
• Minimum of 5 years of experience in change management, communications, or organizational development. Experience within the pharmaceutical or healthcare industry is preferred

Skills

• Demonstrated experience in executing communication plans and implementing change management initiatives
• Strong interpersonal skills with the ability to build relationships and influence stakeholders at all levels of the organization.
• Proven ability to manage multiple projects simultaneously with strong attention to detail and execution excellence.
• Hands-on experience implementing communication strategies for organizational change initiatives, with a focus on tactical delivery and stakeholder engagement.
• Strong project management and coordination skills with the ability to work effectively with cross-functional teams.
• Excellent written and verbal communication skills, with demonstrated ability to create clear, compelling content for diverse audiences.
• Experience using data and metrics to track communication effectiveness and inform decision-making
• Working knowledge of change management principles, methodologies, and best practices (Prosci or similar certification a plus).

Preferred Qualifications

• Advanced degree (MBA, MA in Communications, or related field) preferred.
• Experience working in a patient support services or related pharmaceutical environment.
• Proficiency with communication and collaboration tools (SharePoint, Teams, email platforms, survey tools, etc.).

Travel Requirements

• Up to 10% travel required to various team meetings and conferences.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it is through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affinitative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.