Associate Director - Business Systems Analysis

Willis Towers Watson; Buffalo (NY); On-site; USD 140,000 - 160,000; Full time

Job summary

Willis Towers Watson is seeking an Associate Director - Business Systems Analysis in Buffalo, NY to shape and deliver cyber security programs within the Individual Marketplace.

The role requires strategic direction, stakeholder collaboration, and governance oversight to ensure successful outcomes.

Qualifications

• Master’s or Bachelor’s degree in Computer Science, MIS, or related IT field with required years of experience.
• Experience in project management for large change projects in a global corporate function.
• Experience with Enterprise identity and access management solutions.
• Proficiency with Microsoft Project, Jira, Azure DevOps, Power BI, Ariba, CI/CD, automation.

Responsibilities

• Shape and deliver cyber security programs that enhance value, security, agility and efficiency.
• Provide strategic direction and recommendations to improve security posture.
• Coordinate with legal, procurement, finance, and communications for project rollout.
• Lead workshops and ensure actions, deadlines, and remediation tracked to completion.
• Present cybersecurity program status reports to senior management.
• Align cybersecurity program with business objectives and workstream strategies.
• 40 hours/week, Monday–Friday, 9am–5pm, salary range: $140,000 to $160,000 per annum.

Skills

Project management

Enterprise IAM

Education

Master’s degree in Computer Science / MIS or related IT field

Bachelor’s degree in Computer Science / MIS or related IT field

Tools

Microsoft Project

Jira

Azure DevOps

Power BI

Ariba

CI/CD

Automation

Job description

Description

The Business

The Role

DUTIES:

• Associate Director - Business Systems Analysis within the Individual Marketplace Line of Business with Willis Towers Watson US LLC in Buffalo, New York.

• Shape and deliver cyber security programs that enhance value, security, agility, and efficiency.

• Provide strategic direction and recommendations to improve WTW's overall security posture.

• Proactively identify areas for intervention to ensure successful program outcomes, leveraging experience in program and project management methodologies.

• Collaborate with operational stakeholders to ensure effective delivery, identify key issues, and work together to resolve them.

• Assess training needs, align communications to stakeholder groups, and coach colleagues to deliver change effectively.

• Collaborate with internal/external teams, suppliers, and vendors to ensure seamless delivery.

• Coordinate with legal, contracting, procurement, finance, and communications departments for successful project rollout.

• Present cybersecurity program status reports to senior management through program governance structures.

• Use data and evidence to quantify risk reduction and overall program status towards desired outcomes.

• Provide metrics and artifacts supporting audit activities.

• Align the cybersecurity program with business objectives, mission, and values by developing comprehensive strategies and tactics.

• Work with workstream accountable Executives and program leads to develop global change strategies.

• Design rollout plans per workstream and within the program team.

• Support business teams in developing their own change plans, including site discovery, technical inventories, and analysis where required.

• Ensure operational readiness and conduct post-implementation reviews.

• Lead project workstream workshops/meetings with assigned business teams, ensuring actions are agreed upon, responsibilities assigned, deadlines set, and remediation activity tracked through to completion.

• Provide reporting and tracking to sponsors and executive teams.

• 40 hours/wk; Monday-Friday; 9am-5pm; Salary Range: $140,000 to $160,000 per annum.

Qualifications

The Requirements

REQUIREMENTS:

• Master’s degree (U.S. or foreign equivalent) inComputer Science, Management Information Systems or a related information technology field,plus three (3) years of experience as a Software Developer/DevOps engineer or related role -- OR --Bachelor’s degree (U.S. or foreign equivalent) inComputer Science, Management Information Systems or a related information technology field,plus five (5) years of experience as a Software Developer/DevOps engineer or a related role.

• Project management experience with large change projects within a global corporate function, including the delivery of new technology to end users and supporting a wider program of work.

• Experience with Enterprise identity and access management solutions.

• Technical Skills: Microsoft Project, Jira, Azure DevOps, Power BI, Ariba, CI/CD, automation

• Enterprise Tooling focused on monitoring and insights for on-premises, cloud and global network environments, Service Desk operations

• Security & Compliance: SOX, SOC, HIPAA, FIM/SIM, vulnerability management

• CSM or CSPO certification required