Associate Director, Asset Services

Cushman & Wakefield; Baltimore (MD); On-site; USD 111,000 - 130,000; Full time

Job summary

Cushman & Wakefield is seeking an Associate Director, Asset Services in Baltimore to lead multi-market client accounts and ensure sound financial operations for portfolios. You will integrate service platforms, oversee budgeting, and coordinate with Property Managers to meet client objectives.

The role emphasizes proactive client service, team leadership, and accountability for financial performance, including budgets, cash flow, and cost allocations.

Qualifications

• Bachelor’s Degree in Business or related discipline.
• 8+ years of real estate property management or related experience.
• 5+ years of supervisory experience.
• CPM and/or RPA comparable experience in a senior leadership role.
• Real Estate License.
• Industry designations and active participant/leader in external industry organizations.
• Advanced knowledge of Microsoft Office Suite.
• Demonstrate initiative through taking on additional assignments and responsibilities.

Responsibilities

• Provide leadership for markets which are geographically or functionally distinct and implement business unit strategy.
• Develop and maintain communication style and client relationship.
• Demonstrate proactive customer service regarding account management.
• Communicate proactively when performance is off-target and when it meets or exceeds expectations.
• Interact with tenants and coordinate with Property Manager on issues.
• Prepare reports, budgets, and documents for clients and internal teams.

Skills

Leadership

Financial Acumen

Communication

Customer Focus

Time Management

Education

Bachelor’s Degree in Business or related discipline

Tools

Microsoft Office Suite

Job description

Associate Director, Asset Services

Responsible for managing one or more national or local accounts, including providing timely, consistent, and accurate flow of information required to operate the portfolio in order to meet the client’s and company objectives. Act as a point of contact for integrating service platform for the client, as well as ensuring that accounting practices are sound and consistently applied. Provide the general and financial information required for other members of the management team to make informed decisions and to carry out their operating responsibilities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide leadership for markets which are geographically or functionally distinct and demonstrate ability to implement business unit strategy
• Develop and maintain both a communication style and relationship that fits the client’s preferred style
• Demonstrate proactive customer service regarding all aspects of account management.
• Communicate proactively, first when performance is not meeting expectations, and second when performance meets or exceeds expectations
• Regularly associate with tenants to insure their reasonable satisfaction with building operations. Interact with tenants along with Property Manager on problems that may occur
• Coordinate and/or prepare reports, annual budgets, and other documents for clients in accordance with management and other agreements, and in accordance with instruction received from the client. Preparation responsibility relates primarily to financial information and adherence to leasing guidelines. Review information and variances with Property Management Team
• Participate in the preparation of annual budgets and any revisions thereto and also oversee operating compliances with budget approved by clients
• Ensure completion of property tax administration and supervise services rendered by property tax consultant
• Ensure administration of property and liability insurance requirement
• Ensure compliance with the purchase order system, contracts, policies and procedures, and accounting requirements established by clients
• Oversee the billing process, including payment of invoices and disbursement of funds. Monitor cash flow and/or cash requirements in conjunction with the Property Manager to assure efficient use of cash
• Assist the Client/Asset Manager and Property Manager in determining proper cost allocations, identification of any re-billable cost, proper accounting for inventories, purchasing procedures, and any special accounting problems
• Responsible for maintaining desired internal financial benchmarks for each asset with the portfolio as defined by the Director and Asset Manager. This includes occupancy levels, income levels, delinquency percentage, IRR and cash flow
• Monitor cash flow and/or cash requirements in conjunction with the Property Manager to assure efficient use of cash
• Coordinate construction projects with Construction Manager and Property Manager and approve construction contract documents and final invoices.
• Effectively staff and develop bench strength and succession planning – positioning for new business
• Regularly inspect properties with staff
• Conduct annual performance evaluations and career path discussions. Oversee and ensure that all property management and maintenance staff receive an annual performance evaluation.
• Analyze and make recommendations regarding property staffing needs, personnel performance issues, salary administration, personnel promotions and training and career development

KEY COMPETENCIES

• Business and Financial Acumen
• Leadership Skills
• Communication Proficiency (oral/written)
• Customer/Client Focus (internal/external)
• Time Management Skills

IMPORTANT EDUCATION

• Bachelor’s Degree in Business or related discipline

IMPORTANT EXPERIENCE

• 8+ years of real estate property management or related experience
• 5+ years of supervisory experience
• CPM and/or RPA comparable experience in a senior leadership role

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Real Estate License
• Industry designations and is an active participant/leader in external charitable and local and national industry related organizations
• Ability to monitor and anticipate trends and changes within the industry
• Advanced knowledge of Microsoft Office Suite
• Demonstrate initiative through taking on additional assignments and responsibilities
• Demonstrate advanced problem solving and deal with a variety of options in complex solutions. Requires expert level analytical and quantitative skills

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use hands to operate office machinery and regularly required to walk, talk, and hear.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 110,500.00 - $130,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.