Associate Director, Applied AI

Humana; Dallas (TX); Hybrid; USD 207,000 - 284,000; Full time

Job summary

Humana, a leading US healthcare company, seeks an Associate Director of Applied AI to lead teams designing and deploying enterprise AI solutions with an emphasis on generative AI and intelligent agents.

You will connect technical strategy to business needs, ensure responsible delivery in a regulated environment, and drive measurable outcomes for members, patients, and associates.

Qualifications

• 10+ years of experience in AI/ML product development, engineering, data science, or related tech roles with leadership responsibility.
• Experience delivering enterprise AI/ML products or platforms at scale.
• Proven delivery of generative AI or intelligent agent solutions in production.
• Strong knowledge of ML fundamentals, deployment, evaluation, and MLOps.
• Hands-on Python and modern ML framework experience.
• Experience mentoring engineers/data scientists.

Responsibilities

• Lead and mentor teams that deliver production-ready AI solutions for healthcare delivery and operations.
• Define and execute the roadmap for applied AI initiatives aligned with enterprise priorities.
• Evaluate and adopt ML, generative AI, LLMs, multimodal models, and intelligent agents.
• Oversee scalable APIs, data pipelines, retrieval-augmented generation, and agent orchestration.
• Partner with product, data science, engineering, and security teams to translate requirements into reliable solutions.
• Establish AI evaluation, observability, performance, privacy, and security standards.

Skills

AI/ML product leadership

Team mentorship

Cross-functional collaboration

Python proficiency

Technical communication

Education

Bachelor’s degree in Computer Science, Engineering, Data Science, or related field

Tools

PyTorch

TensorFlow

scikit-learn

Hugging Face Transformers

LangChain

LlamaIndex

FastAPI

Flask

Docker

Kubernetes

Job description

Become a part of our caring community

Help shape practical, responsible AI solutions that improve healthcare experiences and outcomes.

Humana’s Enterprise AI organization develops safe, scalable AI solutions across our Insurance and CenterWell businesses. We bring together product managers, data scientists, engineers, policy experts, and business leaders to apply emerging technology to meaningful healthcare challenges.

As Associate Director of Applied AI, you will lead teams that design, build, and deploy enterprise AI solutions, with a focus on generative AI and intelligent agents. You will connect technical strategy to business needs, guide responsible delivery in a regulated environment, and help teams turn promising ideas into measurable outcomes for members, patients, and associates.

Key Responsibilities

• Lead and mentor teams developing production-ready AI solutions that improve healthcare delivery, member experiences, and business operations.
• Help define and execute the roadmap for applied AI initiatives in alignment with enterprise priorities and business needs.
• Guide the evaluation and adoption of machine learning, generative AI, large language models, multimodal models, and intelligent agent technologies.
• Oversee scalable APIs, frameworks, data pipelines, retrieval-augmented generation solutions, and agent orchestration capabilities.
• Partner with product, data science, engineering, architecture, security, and business teams to translate requirements into reliable solutions.
• Establish standards for AI evaluation, observability, performance, security, privacy, maintainability, and operational excellence.
• Promote responsible AI practices and compliance with applicable healthcare, data privacy, and security requirements.
• Stay current with AI technology and recommend practical opportunities that support Humana’s mission and business goals.

Required Qualifications

Use your skills to make an impact

• 10 or more years of experience in AI/ML product development, engineering, data science, or related technology work, including leadership responsibility.
• Experience leading the design, development, and delivery of enterprise AI/ML products or platforms.
• Experience delivering generative AI or intelligent agent solutions in a production environment.
• Strong knowledge of machine learning fundamentals, model deployment, evaluation, and MLOps practices.
• Hands‑on proficiency with Python and experience using modern machine learning frameworks.
• Experience leading or mentoring engineers, data scientists, or other technical professionals.
• Ability to communicate technical concepts clearly and partner effectively across business and technical teams.
• Bachelor’s degree in Computer Science, Engineering, Data Science, or a related quantitative field, or equivalent practical experience.

Preferred Qualifications

• Experience applying AI in healthcare or another highly regulated industry.
• Experience with retrieval-augmented generation, agent orchestration, multi-agent systems, or multimodal AI.
• Experience with frameworks or libraries such as PyTorch, TensorFlow, scikit-learn, Hugging Face Transformers, LangChain, or LlamaIndex.
• Experience building scalable APIs with tools such as FastAPI, Flask, or Django.
• Experience with Docker, Kubernetes, cloud platforms, and enterprise data pipelines.
• Advanced degree in a relevant technical or quantitative field.

Additional Information

Work Style

Hybrid Work Style:

This role follows a hybrid work model and requires in-office collaboration three days per week. Candidates must be located within commuting distance of one of Humana's approved hub locations:

• New York City, NY
• Louisville, KY
• Dallas, TX

You will work closely with cross-functional teams across product, engineering, data science, and business functions, with regular in-person collaboration to support innovation, team engagement, and delivery excellence.

#enterpriseAI

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$206,600 - $284,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.