Associate Design Strategist

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 59,000 - 81,000; Full time

Benefits offered by this job

Health benefits

Tuition benefits

Retirement plans

Flexible work hours

Wellness programs

Job summary

The University of Pennsylvania is seeking an Associate Design Strategist to lead human-centered design projects within the CHIBE Design Core Lab. You will develop study protocols, analyze qualitative data, and collaborate with internal and external partners to translate insights into actionable design opportunities.

Reporting to senior design leadership, you will craft design artifacts, facilitate workshops, and help disseminate findings to diverse audiences while supporting program objectives

Qualifications

• Professional experience conducting service design projects and research studies.
• Experience with design research methods including interviews, ethnography, inquiries, usability testing, surveys or desk research.
• Ability to navigate complex, matrixed teams and communicate across stakeholders.

Responsibilities

• Lead development of study protocols and manage complex projects with internal and external collaborators.
• Create design research artifacts such as user journey maps and service blueprints.
• Facilitate workshops, feedback sessions, and participatory design activities.
• Translate qualitative insights into actionable recommendations for diverse audiences.
• Collaborate with CHIBE faculty affiliates throughout the project lifecycle.

Skills

Design research methods

Education

Bachelor of Science

Bachelor of Arts

Master of Science

Master of Arts

Job description

Associate Design Strategist

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Associate Design Strategist

Job Profile Title

Manager Research Project A

Job Description Summary

Responsible for day-to-day management of complex projects conducted with collaborators both internal and external to the University. Leads development of study protocols, managing the detailed operations of projects, analyzing qualitative and quantitative data, cultivating close relationships with community partner organizations; will assist in developing and executing design research strategies and activities.

Position contingent upon funding.

Job Description

Workday Job Description Field

The Associate Design Strategist (Project Manager) will apply methods of human-centered design, service design, and behavioral design to understand complex problem spaces and define opportunities for improvement as a key team member of the CHIBE Design Core Lab, collaborating with and supporting CHIBE faculty affiliates across the research project lifecycle. This role reports to the Design Core's Director of Qualitative Insights with dotted-line reporting relationships to the Design Core Faculty Director and to the Director of Design Strategy at the Penn Medicine Nudge Unit. The Design Core Lab develops innovative and responsive solutions to persistent health challenges, strengthens engagement with those solutions, and increases the relevance and reach of our science.

They will assist in developing and executing design research strategies and activities; Collect, code, and analyze unstructured qualitative data and translate findings into insights that inform problem definition and solution refinement; Help create artifacts like design research reports, user journey maps, workflow diagrams; Assist in developing service blueprints, prototypes, mock-ups, flyers, posters, and/or other design assets to solicit feedback while testing interventions in context; Support the facilitation of workshops, feedback sessions, and participatory design sessions with internal and external participants; Document design-informed and qualitative insights from projects for papers and presentations; support translation and dissemination of insights into case studies, briefs, participant feedback materials, and policy engagement; and communicate findings and articulate actionable recommendations to diverse audiences.

In addition to the above, the Associate Design Strategist (Project Manager B level) will plan and conduct research activities to advance project objectives independently. They will have advanced stakeholder management and communication skills to navigate complex, matrixed teams and diffused decision-making. They will manage the execution of research strategies, analyze and interpret data, lead the development of design assets and facilitate workshops, feedback sessions and participatory design sessions. They will lead the translation and dissemination of design insights and communicate to diverse audiences.

Job Responsibilities/Duties

• Professional experience conducting service design projects demonstrating the ability to complete complex, thoughtful, and timely work with colleagues, clients or stakeholders.
• Design-related degree or equivalent industry experience; Experience with design research methods, including user interviews, ethnography, contextual inquiries, usability testing, surveys, or desk research.
• Proficiency in accurate, thorough, and ethical data analysis, including qualitative coding, thematic analysis, and survey analysis.
• Experience interacting with highly diverse populations and employing an empathetic, intersectional, and trauma-informed approach.
• An understanding of human-centered design principles and service design techniques including journey mapping, blueprints, workflow maps, and prototyping.
• Excellent communication skills, including writing, presenting, and facilitation.
• Ability to navigate complexity and ambiguity in projects with complex workflows, stakeholders, and systems.
• A high standard for ethical, equitable, and rigorous design practice.
• Experience in one or more of the following preferred: Graphic, visual, and/or UI/UX design skills: Rapid prototyping and experiment design.
• Background in health care, whether as a clinician or in health care management or innovation.
• Experience in application of behavioral science, implementation science, informatics, and/or design thinking Associate Design Strategist.

Qualifications

Manager Research Project A - Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.

Manager Research Project B - Bachelor of Science, Bachelor of Arts, and 5 to 7 years or Master of Science, Master of Arts, and 3 to 5 years of experience or equivalent combination of education and experience is required.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Perelman School of Medicine

Pay Range

$58,506.00 - $81,441.00 Annual Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs are.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay