Associate Customer Success Manager, Life Sciences

Datavant; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

An established industry player is seeking an Associate Customer Success Manager to join their dynamic team in New York. This role is pivotal in ensuring the success of Pharma customers by driving account growth and enhancing customer satisfaction through strategic partnerships. You will leverage your extensive experience in relationship management within the healthcare sector to influence customer success outcomes. Join a forward-thinking company that values innovation and is committed to transforming healthcare through data-driven solutions. If you're passionate about making a significant impact in the healthcare industry, this opportunity is perfect for you.

Qualifications

• 5+ years in strategic healthcare customer-facing roles.
• Strong communication and project management skills required.

Responsibilities

• Drive customer success outcomes and manage account growth.
• Collaborate cross-functionally to enhance customer relationships.

Skills

Customer Relationship Management

Negotiation

Analytical Skills

Project Management

Communication Skills

Empathy

Education

Bachelor's Degree

Job description

Associate Customer Success Manager, Life Sciences

New York, NY

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions.

We are looking for an experienced relationship pro who thrives in an entrepreneurial environment. Given our SaaS business model and our focus on a “land and expand” strategy, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our Pharma customers are receiving massive value from our solutions. As such, we need an experienced relationship management executive who can drive success for our customers.

This role includes responsibilities for Customer Success outcomes (e.g., renewals, account growth, etc.) and activities (e.g., support, services, adoption, advocacy, retention, etc.). You will have the unique position of being at the center of the broader data healthcare ecosystem and will have a prime understanding of how best to leverage data linkage to support clinical and commercial use cases.

You Will:

• Drive Customer Success outcomes by managing and growing our accounts
• Develop executive-level understanding of Life Sciences industry and accounts through consultative thought partnership and strategic business reviews
• In partnership with sales, support and identify growth opportunities across your portfolio
• Maintain and improve high customer renewal rates and reduce churn
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Work closely and cross-functionally with Sales, Technical Solutions, Product, Data Science, Engineering and Marketing to develop programs and solutions that establish, expand, and deepen customer relationships
• Innovate new ideas to drive productivity, scalability, and discovery of best practices as we 10x the number of customers in the next few years.
• Help create a company-wide culture of customer-centricity

You Will Bring To The Table:

• Minimum 5 years experience in strategic, healthcare customer-facing role
• Strong focus on learning and understanding the goals and strategies of our customers
• Ability to manage and influence through persuasion, negotiation, and consensus building
• Entrepreneurial, self-sufficient, and self-driven approach
• Thorough with attention to detail and a bias towards action
• Strong empathy for customers and passion to achieve revenue expansion & growth
• Analytical and process-oriented mindset
• Strong understanding of value drivers in recurring revenue business models
• Robust project management and client management skills
• Enthusiastic and creative with the ability to inspire others
• Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
• Passionate about building a business that transforms the healthcare industry
• Experience with sales and post-sales (ideal, but not required)

Bonus Points For:

• Application of RWD and RWE in the pharmaceutical and life sciences space
• Design, roll-out, and management of clinical development solutions
• Understanding of tokenization and HIPAA
• Located within commuting distance to our New York City office

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The estimated total cash compensation range for this role is:

$108,000 - $144,000 USD

The estimated base salary range (not including bonus/commission) for this role is:

$90,000 - $120,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

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