Associate Customer Care Representative, Beckett

Collectors Holdings, Inc.; Plano (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Fertility benefits

Commuter benefits

Educational assistance

401(k) Matching Plan

Paid vacation

Paid holidays

Employee discounts

Team events

Job summary

Beckett in Plano, TX is seeking a motivated Associate Customer Care Representative to join our Customer Service team. This onsite role requires daily in-office presence and offers a dynamic, fast-paced environment with a focus on exceptional customer experiences.

You will handle inquiries by phone, email, and online, ensure accurate information, educate customers on submission steps, and maintain CRM records. Reports to the Customer Service Manager.

Qualifications

• High school degree or equivalent; Associates’ degree and/or 2 years’ experience.
• Sales or customer service experience.
• Strong computer knowledge; accurate data entry skills and attention to detail.
• Familiarity with CRM and POS systems.
• Ability to make independent decisions and apply critical thinking.
• Excellent interpersonal abilities and relationship-building.
• Strong problem-solving skills.
• Ability to work independently in a high-volume, fast-paced environment.
• Organized, dependable with teamwork-minded attitude.
• Critical thinking; excellent written and verbal communication.
• Ability to multi-task and promote a collaborative team environment.

Responsibilities

• Interact with customers by phone, email, and online to craft memorable experiences.
• Provide accurate, efficient, courteous service and manage information requests.
• Educate customers about submission processes and timelines.
• Resolve inquiries and complaints; escalate as needed.
• Maintain and organize customer notes in Beckett CRM.
• Support management with duties as assigned.

Skills

Customer service

CRM systems

POS systems

Data entry

Attention to detail

Written and verbal communication

Multi-tasking

Independent decision making

Critical thinking

Education

High school diploma or equivalent

Associates’ degree

2 years’ experience

Tools

CRM systems

POS systems

Job description

Associate Customer Care Representative, Beckett### Associate Customer Care Representative, BeckettApply: Plano, TX - Tennyson: Full time: Posted Yesterday: JR105683Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. **Onsite Requirement:**This role requires you to be onsite in the office 5 days per week. We’re looking for a Customer Support Representative to join our Customer Service team. We’re looking for a motivated, people-person, who is looking to provide our customers with the best possible experience.You’ll report to the Customer Service Manager and work from our Plano, TX office. **What You’ll Do:*** Interact with customers on behalf of the company to craft memorable experiences that enhance customer retention via phone, email and online services.* Providing accurate, efficient, and courteous customer service; processing incoming correspondence from requesters of information; communicating with customers and internal stakeholders regarding turnaround times. Educate customers about the submission process.* Work with customers to answer inquiries and resolve complaints.* Responsible for elevated issue resolution, coordination, and oversight.* Responsible for managing and maintaining customer notes and communications within Beckett’s customer relationship management (CRM) system.* Performs other duties as assigned by management.**Who You Are:*** High school degree or equivalent; Associates’ degree and/or 2 years’ experience* Sales or customer service experience* Strong computer knowledge. Accurate data entry skills and attention to detail.* Familiarity with using customer relationship management (CRM) and point of sale (POS) systems* Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen* Exceptional interpersonal skills and capacity to build effective relationships with co-workers, clients, and requesters* Superior, established problem-solving skills* Ability to work effectively and independently in high volume, fast-paced environments* Dependable, strong organizational skills and positive teamwork-oriented attitude.* Critical thinking* Excellent written and verbal communication* Ability to multi-task* Promote support and drive a dynamic teamwork environment that fosters positive morale, unity, cohesiveness, effective communication, and service excellence.**Physical Requirements*** **Computer Use:** Typing, mouse work, and sitting and looking at a computer potentially for long periods of time* **Hand Use:** Regular hand use for various tasks* **Hearing Requirements:** Ability to hear alarms, signals, and verbal instructions* **Lifting and Carrying:** Ability to lift, carry, and move materials up to 40 pounds* **Phone Answering:** Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently* **Sitting or Standing:** Ability to sit or stand for extended periods of time **Hourly Rate:**The reasonable estimated hourly rate for this position is $17.5. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. **Reasons To Join Us:*** Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision* Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits* 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals* Vacation: All full-time employees are eligible for paid vacation* Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays* Employee Discounts: Employees receive discounts on select grading services for approved submissions* Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activitiesCandidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [e-mail]. *We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.* *If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail]* *U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our**Privacy Notice for U.S. Applicants**.*