Associate Community Manager - The Standard at Fort Collins

Landmark Properties Management, LLC; United States; On-site; USD 32,000 - 43,000; Full time

Job summary

Landmark Properties is seeking an Associate Community Manager to market the community and meet leasing targets, while prioritizing residents' needs and delivering professional, courteous service.

Reporting to the Community Manager, this role covers leasing and marketing, administration, and customer service, with duties including marketing plans, tours, renewals, and social media updates.

Responsibilities

• Prepare marketing plans and develop new strategies to meet occupancy goals
• Prepare/monitor daily and weekly leasing reports and provide pricing recommendations
• Ensure compliance with Fair Housing laws and data entry in Entrata
• Provide excellent service to residents and prospects and maintain professional image
• Coordinate tours, lead generation, and follow-up
• Assist in renewals, events, and community engagement
• Manage move-in/move-out activities and general admin tasks
• Maintain confidentiality of information and report time and attendance
• Communicate lease terms clearly to residents and staff
• Contribute to safety and risk management
• Support maintenance and inspections when needed

Job description

The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects' and residents’ needs, requests, and follow-up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy.

Reports to: Community Manager

Direct Reports: None

Responsibilities

The duties listed below are an outline of the Associate Community Manager’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.

Leasing & Marketing

• Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
• Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
• Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
• Ensure all data is accurately entered in Entrata, resulting in quality follow-up
• Project a favorable image of the community to achieve property objectives and public recognition
• Generate and track traffic of prospective residents by utilizing effective marketing techniques
• Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
• Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
• Ensure all social media channels are updated regularly to promote the property
• Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks

General Administration

• Ensure confidentiality of client, resident, and company information
• Attend and contribute to all staff meetings and any special or emergency meetings
• Understand and adhere to the Landmark Properties policies and procedures
• Maintain a clean and professional work environment
• Report time and attendance
• Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
• Participate in all move-in and move-out related activities
• Manage time efficiently and effectively
• Assist in corporate projects as requested

Financial Management

• Maximizes revenue and occupancy
• Operates marketing activities within the confines of the marketing budget, deviating only with prior approval

Personnel

• Ensure Landmark LEASE protocols are being practiced by all staff members
• Train leasing staff on how to market on campus and locations that students frequent
• Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums

Customer Service

• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
• Maintain active and effective communication with residents, parents, and university personnel
• Create and distribute the monthly newsletter and resident communications
• Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
• Participate in resident retention programs

Facilities

• Assist the Community Manger in creating and implementing a successful turn plan
• Regularly walk the property to identify and address maintenance issues
• Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues

Risk Control

• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Document and address behaviors of residents that violate the law or the community lease agreement
• Identify and report safety and security risks to the Community Manager
• In the absence of the Community Manager, prepare and submit incident reports
• Assist the Community Manager in handling emergency situations in conjunction with the corporate team

Work Environment & Physical Demands

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business. The pay for this position is $27.00 per hour depending on a variety of factors including market factors in the geographical location where the candidate lives. #LI-TM1 Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities. Backed by a deep understanding of the markets, a commitment to quality, and a strong track record of success, Landmark is responsible for some of the premier student housing communities in the nation. Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country. Landmark is focused on maximizing each property’s value while providing the very best college living experience for its residents. In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market. The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience. Landmark’s mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector. In addition to providing exceptional results for Landmark’s investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.