Associate Community Manager - The Mark Athens

Landmark Properties Management, LLC; Athens (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Landmark Properties is seeking an Associate Community Manager in Athens, GA to lead leasing and marketing efforts, drive occupancy, and manage daily admin tasks within a collaborative property team. The role emphasizes resident service, data accuracy in Entrata, and strong communication with university partners.

You will oversee activities from marketing plans to social media updates, renewal campaigns, and on-site events, while ensuring policy compliance and a professional work environment.

Responsibilities

• Leasing & Marketing: Prepare marketing plans and develop new strategies to meet occupancy goals
• Leasing & Marketing: Prepare/monitor daily and weekly leasing reports to make pricing recommendations
• Leasing & Marketing: Ensure leasing staff comply with Fair Housing laws
• Leasing & Marketing: Ensure data is entered in Entrata with quality follow-up
• Leasing & Marketing: Generate and track traffic of prospective residents using effective marketing techniques
• Leasing & Marketing: Conduct tours, generate leads, and close sales
• Leasing & Marketing: Complete market surveys, calendars, guest cards, service requests
• Leasing & Marketing: Update social media channels to promote the property
• Leasing & Marketing: Oversee renewal kick-off and plan events
• General Administration: Maintain confidentiality of client, resident, and company information
• General Administration: Attend staff meetings and contribute as needed
• General Administration: Follow Landmark Properties policies
• General Administration: Maintain a clean and professional work environment
• General Administration: Report time and attendance
• General Administration: Explain lease documents and addendums to residents and families
• General Administration: Participate in move-in/move-out activities
• General Administration: Manage time efficiently
• General Administration: Assist in corporate projects
• Financial Management: Maximize revenue and occupancy
• Financial Management: Manage marketing within the budget with prior approval
• Personnel: Ensure LEASE protocols are practiced by staff
• Personnel: Train leasing staff on campus marketing and student-focused locations
• Personnel: Train staff to review and explain leases and addendums
• Customer Service: Understand the needs of residents, prospective residents, clients, and vendors and exceed expectations
• Customer Service: Maintain active communication with residents, parents, and university personnel
• Customer Service: Create and distribute monthly newsletters and resident communications
• Customer Service: Mediate roommate disputes and promote respect for differences
• Customer Service: Participate in resident retention programs
• Facilities: Assist in creating and implementing turn plans
• Facilities: Walk property to identify maintenance issues
• Facilities: Assist in quarterly unit inspections with maintenance
• Risk Control: Enforce safety, emergency, and fire policies
• Risk Control: Document and address resident behaviors violating laws or leases
• Risk Control: Identify and report safety risks to the Community Manager
• Risk Control: Prepare incident reports in the manager’s absence
• Risk Control: Assist in emergency situations with the corporate team
• Work Environment: Describe moderate noise and travel requirements as standard for the role
• Work Environment: Landmark Properties is an equal opportunity employer and emphasizes inclusion and diversity

Job description

Job Description

The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects' and residents' needs, requests, and follow-up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy. Reports to: Community Manager Direct Reports: None

Responsibilities:

The duties listed below are an outline of the Associate Community Manager's responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.

Leasing & Marketing

• Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
• Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
• Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
• Ensure all data is accurately entered in Entrata, resulting in quality follow-up
• Project a favorable image of the community to achieve property objectives and public recognition
• Generate and track traffic of prospective residents by utilizing effective marketing techniques
• Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
• Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
• Ensure all social media channels are updated regularly to promote the property
• Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks

General Administration

• Ensure confidentiality of client, resident, and company information
• Attend and contribute to all staff meetings and any special or emergency meetings
• Understand and adhere to the Landmark Properties policies and procedures
• Maintain a clean and professional work environment
• Report time and attendance
• Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
• Participate in all move-in and move-out related activities
• Manage time efficiently and effectively
• Assist in corporate projects as requested

Financial Management

• Maximizes revenue and occupancy
• Operates marketing activities within the confines of the marketing budget, deviating only with prior approval

Personnel

• Ensure Landmark LEASE protocols are being practiced by all staff members
• Train leasing staff on how to market on campus and locations that students frequent
• Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums

Customer Service

• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
• Maintain active and effective communication with residents, parents, and university personnel
• Create and distribute the monthly newsletter and resident communications
• Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
• Participate in resident retention programs

Facilities

• Assist the Community Manger in creating and implementing a successful turn plan
• Regularly walk the property to identify and address maintenance issues
• Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues

Risk Control

• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Document and address behaviors of residents that violate the law or the community lease agreement
• Identify and report safety and security risks to the Community Manager
• In the absence of the Community Manager, prepare and submit incident reports
• Assist the Community Manager in handling emergency situations in conjunction with the corporate team

Work Environment & Physical Demands

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business. #LI-TM1

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities. Backed by a deep understanding of the markets, a commitment to quality, and a strong track record of success, Landmark is responsible for some of the premier student housing communities in the nation. Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country. Landmark is focused on maximizing each property’s value while providing the very best college living experience for its residents. In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market. The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience. Landmark's mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector. In addition to providing exceptional results for Landmark's investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.