Associate Community Leasing & Engagement

Landmark Properties; State College (Centre County); On-site; USD 52,000 - 68,000; Full time

Job summary

Landmark Properties in State College, PA, is seeking an Associate Community Manager to drive leasing, marketing, and resident services across a student-focused community. You will plan campaigns, monitor occupancy targets, oversee social media, and coordinate events with the Community Manager.

The role emphasizes professional communication, adherence to policies, and effective teamwork with maintenance and leasing staff to meet property objectives and ensure a positive resident experience.

Responsibilities

• Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
• Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
• Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
• Ensure all data is accurately entered in Entrata, resulting in quality follow-up
• Project a favorable image of the community to achieve property objectives and public recognition
• Generate and track traffic of prospective residents by utilizing effective marketing techniques
• Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
• Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
• Ensure all social media channels are updated regularly to promote the property
• Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks
• Maintain confidentiality of client, resident, and company information
• Attend and contribute to all staff meetings and any special or emergency meetings
• Understand and adhere to the Landmark Properties policies and procedures
• Maintain a clean and professional work environment
• Report time and attendance
• Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
• Participate in all move-in and move-out related activities
• Manage time efficiently and effectively
• Assist in corporate projects as requested
• Maximizes revenue and occupancy
• Operates marketing activities within the confines of the marketing budget, deviating only with prior approval
• Ensure Landmark LEASE protocols are being practiced by all staff members
• Train leasing staff on how to market on campus and locations that students frequent
• Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums
• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
• Maintain active and effective communication with residents, parents, and university personnel
• Create and distribute the monthly newsletter and resident communications
• Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
• Participate in resident retention programs
• Assist the Community Manager in creating and implementing a successful turn plan
• Regularly walk the property to identify and address maintenance issues
• Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Document and address behaviors of residents that violate the law or the community lease agreement
• Identify and report safety and security risks to the Community Manager
• In the absence of the Community Manager, prepare and submit incident reports
• Assist the Community Manager in handling emergency situations in conjunction with the corporate team
• The work environment description in the provided text indicates typical conditions and travel may be required

Job description

Landmark Properties in State College, PA, is seeking an Associate Community Manager to drive leasing, marketing, and resident services across a student-focused community. You will plan campaigns, monitor occupancy targets, oversee social media, and coordinate events with the Community Manager.

The role emphasizes professional communication, adherence to policies, and effective teamwork with maintenance and leasing staff to meet property objectives and ensure a positive resident experience.