Associate Clinical Specialist - Phoenix, AZ

Abbott; Phoenix (AZ); On-site; USD 55,000 - 111,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Excellent retirement savings plan

Tuition reimbursement

FreeU education benefit

Great place to work recognition

Job summary

Abbott seeks a CRM Product Support Specialist based in Phoenix, AZ, to provide comprehensive engineering, sales, educational, and clinical support for Cardiac Rhythm Management products. The role involves responding to field inquiries from physicians, healthcare professionals, patients, and field staff, and delivering training and education on CRM product lines.

You will collaborate with engineers, vendors, and customers to resolve complex clinical problems and to sustain strong relationships,

Qualifications

• Bachelor's degree in Bio-Medical Engineering or related field
• 0–2 years of related experience or a program certification from an accredited cardiac training program
• Must be able to obtain certification in CRM products
• Knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures
• Familiarity with cath lab and operating room procedures and protocol
• Advanced knowledge of cardiac pacing systems
• Must apply engineering skills to interpret and solve complex clinical problems
• Strong written and verbal communication, interpersonal, presentation, analytical, and organizational abilities; able to meet deadlines
• Detail-oriented and able to work independently
• Able to collaborate with engineers, technical specialists, vendors, and customers on multiple assignments
• Extensive PC skills including Microsoft Office for presentation materials

Responsibilities

• Acts as a clinical interface between medical community and business
• Builds and sustains credible business relationships with customers
• Provides engineering, sales, education, and clinical support for CRM products
• Develops, leads, and/or facilitates training sessions on CRM products for healthcare professionals
• Provides back-up sales support to CRM Sales Representatives

Skills

Communication skills

Interpersonal skills

Presentation skills

Analytical skills

Organizational skills

Independent work

Team collaboration

Education

Bachelor's degree in Bio-Medical Engineering

Tools

Microsoft Office

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field-based position based in Phoenix, AZ in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities

• Clinical Interface : Acts as a clinical interface between the medical community and the business.
• Relationship Building : Demonstrates the ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
• Comprehensive Support : Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Training and Education : Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support : Provides additional back-up support to CRM Sales Representatives.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience.
• A minimum of 0-2 years of related experience or a program certification from an accredited cardiac training program.
• Must have the capability to obtain certification in CRM products
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail-oriented and capable of working independently
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

The base pay for this position is $55,300.00 – $110,700.00. In specific locations, the pay range may vary from the range posted. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.