Associate Clinical Experience Analyst- Customer Service Representative

Abbott Laboratories; Marshfield, Northern (WI, KY); Hybrid; USD 31,000 - 62,000; Full time

Job summary

Abbott Laboratories is seeking an Associate Clinical Experience Analyst to support the rare disease customer-facing team. The role involves clinical expertise, escalation management, and training development to improve workflows and patient care.

You will collaborate with lab teams to ensure accurate case resolutions and monitor inquiries for quality improvements. The position requires a Bachelor’s or equivalent, plus experience; remote-friendly hours from CST daytime shift, with flexibility for

Qualifications

• Bachelor’s degree in a field related to the duties, or an Associate degree with relevant experience.
• High school diploma with 4+ years of relevant experience accepted.
• Ability to work primarily on a computer and perform typing for most of the day.

Responsibilities

• Act as a clinical liaison for internal and external customers with elevated inquiries.
• Facilitate documentation and escalation of unsolicited medical inquiries across products.
• Provide product-specific clinical training and collaborate with training teams.
• Coordinate with lab and pathology teams to ensure accurate case resolution.
• Monitor metrics for clinical inquiries and identify trends for corrective actions.

Skills

Typing

Communication

Education

Bachelor’s Degree in a related field

Associate Degree + 2 years relevant experience

High School Diploma or GED + 4 years relevant experience

Job description

## Associate Clinical Experience Analyst- Customer Service RepresentativeCandidatar-se: United States - Wisconsin - Marshfield: United States of America : Remote: Tempo Integral: Publicado hoje: 35000078Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.Descritivo de Cargo**Position Overview** The Associate Clinical Experience Analyst delivers clinical expertise and operational support, ensuring accurate handling of medical inquiries and process escalations. It combines training development, cross-functional collaboration, and data-driven analysis to improve workflows and enhance customer experience.This role is in support of the rare disease customer facing team for PreventionGenetics. **Shift**: Monday - Friday, 10:30am-7pm CST. Must be able to accommodate these working hours/time zone.**Essential Duties** Include but are not limited to the following:* Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries.* Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio.* Provides product-specific clinical training, including content creation and collaboration with training teams.* Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements.* Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions.* Investigates escalations to identify process gaps and recommends retraining or workflow adjustments.* Documents all information according to standard operating procedures.**Minimum Qualifications*** Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience.; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.* Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.* Ability to work weekdays, nights and/or weekends and overtime as needed.**The base pay for this position is**$22.45 – $44.85/hourIn specific locations, the pay range may vary from the range posted.Família de CargoCustomer ServiceDivisãoONCO Cancer DiagnosticsLocalidadeUnited States of America : RemoteLocalidades AdicionaisTurno de TrabalhoStandardViagemNoVigilância médicaNot ApplicableAtividades de trabalho significativasContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\\_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\\_Spanish.pdf