Associate Client Success Manager

Grubhub; Denver (CO); Remote; USD 65,000 - 70,000; Full time

Job summary

A leading food delivery service is seeking a Client Success Associate to manage post-sales relationships with campuses. This role involves launching services and ensuring client satisfaction through effective communication and problem-solving. Ideal candidates will have a background in account management, strong data analysis skills, and a keen ability to thrive in a fast-paced environment.

Benefits

Flexible PTO

Health and wellness benefits

Weekly Grubhub credit

Paid time off for social impact efforts

Qualifications

• 2-3 years experience in account management.
• Highly organized across multiple projects.
• Strong track record of building cross-functional relationships.
• Exceptional detail-oriented and able to multi-task.

Responsibilities

• Own the post-sales relationship with campuses.
• Launch mobile ordering and ancillary services at campuses.
• Provide exceptional client service and resolve account issues.
• Monitor and report on key performance metrics.

Skills

Account management

Interpersonal communication

Data analysis

Project management

Organizational skills

Education

Bachelor’s Degree or High School Diploma/GED

Tools

Excel

Job description

Why Work For Us

Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

About The Opportunity

The Client Success Associate is responsible for all aspects of the post-sales relationships and achieving goals with our campuses. We’re looking for people who love growing businesses by solving complex operational and business problems. You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining programs, driving engagement with students, and managing senior relationships with university and food service operators.

The Impact You Will Make

• Own the entire post-sales relationship with Grubhub Campus signed accounts
• Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.
• Project manage the operational set-up and deployment of each campus launch
• Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
• Provide exceptional client service, proactively problem solve to identify and resolve any account issues
• Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
• Closely monitor, measure, and report on key performance metrics in each market
• Use data to determine priorities for campus specific initiatives
• Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus

What You Bring to the Table

• Bachelor’s Degree preferred or high school diploma/GED
• 2-3 years experience in account management
• Highly organized across multiple projects and able to hold customers accountable to deadlines
• Track record of building strong cross-functional relationships
• Strong interpersonal communication skills, both verbal and written
• Highly data-focused, with strong proficiency in Excel
• Marketing and/or Communications experience is a plus
• Resourceful, creative, and able to find innovative ways to achieve results
• Exceptional detail-oriented and can multi-task
• Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus)
• Willingness to travel up to 25%

We reward our Sales positions with competitive pay. For this role, we offer commission with a base salary range as outlined below, based on factors including geographic location.

Colorado: $65,000-$70,000 ($75,000-$80,000 OTE range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

And Of Course, Perks!

• Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

#LI-remote

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [e-mail].