Associate, Client Service (GA, Atlanta)

NewEdge Capital Group; Atlanta, Northern (GA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

NewEdge Wealth is seeking a Client Service Associate to enhance the client experience by servicing clients and providing operational support to a Financial Advisor. You will interface with clients and prospective clients, anticipate needs, resolve issues, and support the team with meetings, onboarding, and marketing efforts.

The role emphasizes collaboration, rigorous organization, and professional communication to help drive the firm’s initiatives and client satisfaction.

Qualifications

• 2-5 years of client service experience
• Series 7, 65 or 66 licensed preferred
• Excellent skills in Microsoft Office Suite
• Excellent written and verbal communication skills
• Highly organized with great attention to detail
• Excellent interpersonal skills, including being polished, courteous, professional, and patient

Responsibilities

• Support marketing activities, events, and client outreach to raise the team profile
• Maintain client data, calendars, and documentation across systems for daily operations
• Assist with onboarding new clients and servicing client meetings with the wealth advisor

Skills

Client service

Series 7/65/66 (preferred)

Microsoft Office

Communication skills

Organizational skills

Interpersonal skills

Tools

Microsoft Office Suite

Job description

Client Service Associate is responsible for enhancing the client experience by servicing clients and providing operational support to a Financial Advisor at NewEdge Wealth. As a Client Service Associate, you will interface with clients and prospective clients, anticipate their needs, resolve their problems, and follow through to provide exceptional service. This individual will also perform marketing, administrative and operational duties to support our collaborative team in their daily business practices (e.g., client meetings, on-boarding new clients, marketing, etc.) and be the driver of firm initiatives.

Duties/Responsibilities:

Marketing

• Educate prospects on the opportunity
• Leverage various communication channels for marketing
• Gather and host events and raise profile of the team
• Process account service requests and ensure appropriate documentation
• Gather financial profile data to support wealth strategy discussions
• Use eMoney and other software to produce solution options

Practice Management

• Maintain contact management systems with up-to-date key client information
• Provide team with up-to-date calendar including daily, weekly, and monthly activities
• Understand risk awareness and regulatory knowledge

Talent Management

• Proactively develop self to continuously improve knowledge, skills and credentials
• Assist with on-boarding new members to the firm

Required Skills/Abilities:

• 2-5 years of client service experience
• Series 7, 65 or 66 licensed preferred
• Excellent skills in Microsoft Office Suite
• Excellent written and verbal communication skills
• Highly organized with great attention to detail
• Excellent interpersonal skills, including being polished, courteous, professional, and patient