Associate Client Operations Director

IQVIA LLC; Northern (KY); Hybrid; USD 97,000 - 224,000; Full time

Benefits offered by this job

Benefits program

Job summary

IQVIA Laboratories in Valencia, CA seeks an Associate Client Operations Director to serve as strategic operational lead for assigned client portfolios, ensuring excellence in service delivery, client satisfaction, and financial oversight across global studies.

You will partner with clients and cross-functional teams to drive governance, continuous improvement, and high-quality project execution while strengthening long-term client relationships.

Qualifications

• Bachelor's degree in Science or related field preferred.
• Equivalent combination of education, training, and experience may be accepted.
• 7+ years of clinical research or related industry experience preferred.
• 5+ years of project management experience preferred.
• Experience with governance, budgets, KPIs, SLAs and MSAs.

Responsibilities

• Lead operational oversight of client portfolios with high-quality delivery and governance.
• Build partnerships with clients, Global Project Services, and cross-functional teams.
• Drive governance activities, strategic reviews, and executive client meetings.
• Monitor budgets, KPIs, SLAs, and feedback; implement corrective actions.
• Represent IQVIA in bid defenses, capabilities presentations, audits, and client interactions.
• Establish and promote client standards and process improvements across global teams.
• Facilitate communication between project teams and clients on expectations and timelines.
• Mentor teams and contribute to organizational initiatives and training.

Job description

We are seeking an Associate Client Operations Director to join IQVIA Laboratories at Valencia, CA. We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

Job Summary:

As an Associate Client Operations Director, you will serve as the strategic operational lead for assigned client portfolios, ensuring excellence in service delivery, client satisfaction, and financial oversight across global studies and programs. You will partner with clients and cross-functional teams to drive governance, continuous improvement, and high-quality project execution while strengthening long-term client relationships.

What You'll Be Doing:

• Lead operational oversight of assigned client portfolios, ensuring consistent, high-quality delivery across global studies and programs
• Build and maintain strong partnerships with clients, Global Project Services, Business Development, laboratory operations, and other cross-functional stakeholders
• Drive internal and external governance activities, including strategic reviews, performance discussions, and executive-level client meetings
• Monitor project performance through budgets, KPIs, SLAs, customer feedback, and client-specific requirements, implementing corrective actions when needed
• Represent IQVIA in bid defenses, capabilities presentations, audits, and strategic client interactions
• Establish, maintain, and communicate client standards, best practices, and process improvements across global teams
• Facilitate effective communication between project teams and clients, ensuring alignment on expectations, risks, timelines, and deliverables
• Mentor and support team members while contributing to organizational initiatives, training programs, and operational excellence efforts

What We Are Looking For:

• Bachelor's degree in Science or a related field is preferred
• An equivalent combination of education, training, and experience may be accepted in lieu of a degree
• A minimum of 7 years of clinical research, laboratory, or related industry experience is preferred
• A minimum of 5 years of project management experience is preferred
• Strong knowledge of global project services operations and customer portfolio management
• Experience managing client governance activities, budgets, key performance indicators (KPIs), service level agreements (SLAs), and Master Service Agreements (MSAs)
• Demonstrated ability to review study delivery metrics, identify improvement opportunities, and implement operational best practices across global programs
• Knowledge of client standards management, customer requirements, and process improvement methodologies
• Ability to perform work in accordance with ICH E6 Good Clinical Practice (GCP) guidelines

The Knowledge, Skills and Abilities Needed for This Role:

• Strong organizational, analytical, and problem-solving skills with the ability to manage complex priorities
• Ability to influence stakeholders and drive collaboration across multiple departments, functions, and geographic regions
• Excellent verbal and written communication skills with the ability to effectively engage global clients and senior leadership
• Ability to work independently, exercise sound judgment, and drive initiatives to completion with minimal supervision
• Adaptability and flexibility in a fast-paced, matrixed, global environment
• Proven ability to establish and maintain effective working relationships with colleagues, managers, clients, and external partners

What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey. To learn more about our benefits, visit https://jobs.iqvia.com/benefits.

The potential base pay range for this role, when annualized, is $96,600.00 - $224,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Thank you for your interest in growing your career with us.