Associate Client Advocate - Construction

WTW; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

WTW is seeking an Associate Client Advocate (ACA) to support client relationships and strategy development on Large/Complex and Middle Market accounts. The ACA coordinates internal resources to deliver service and placement that meet the client’s insurance and risk management needs, serving as the primary contact for ongoing needs.

The role centers on delivering an exceptional client experience through direct client engagement and collaboration with internal teams, with opportunities to respond

Qualifications

• Negotiation skills and demonstrated experience.
• Basic management skills and demonstrated experience.

Responsibilities

• Engage with internal resources to enable an exceptional client experience.
• Serve as the client’s primary contact for ongoing insurance needs.
• Support opportunities to maximize profitability by account rounding and assist new business efforts.

Skills

Negotiation

Account management

Job description

Description

The Associate Client Advocate (ACA) is responsible for supporting the client relationship and the strategy development and execution at the insurance program level, in conjunction with a Producer, GCA, or CA on Large or Complex accounts or for leading the client relationship and strategy development and execution on Middle Market house accounts.

The Associate Client Advocate coordinates WTW resources to provide service and placement to meet the client’s insurance and risk management needs. The Associate Client Advocate has a strong connection to the client’s business and fundamental understanding of its industry and is the client’s primary contact for ongoing insurance needs. The Associate Client Advocate supports opportunities to maximize the profitability of existing clients by account rounding and may support new business efforts.

The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement. Responsibilities include engagement and interaction with internal resources and functions to enable the exceptional client experience.

There is potential to assist and respond to defensive RPFs and attend oral presentations.

In this role there is potential to:

• Lead an account that:

• Is not complex/difficult

• Has revenue on or about $75K or less

• Is categorized as a middle market account

As an ACA you are expected to have:

• Basic negotiation skills and demonstrated experience

• Basic management skills and demonstrated experience