Associate Claims Adjuster, Workers Compensation

Liberty Mutual Fire Insurance Co.; Plano (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Training and mentoring program

Job summary

Liberty Mutual is seeking a Workers' Compensation Claims Specialist to join a hybrid Claims Team. The role involves thorough investigations, liability assessment, loss evaluation, and settlement negotiations for mid-sized to large commercial accounts. Training, mentoring, and on-the-job development are provided.

Candidates may hold Associate/ Specialist levels depending on experience; travel to Plano, TX may be required for onboarding. A hybrid work setup is offered with some onsite days.

Qualifications

• Bachelor's degree or equivalent.
• ,

Responsibilities

• Investigates new claims by reviewing reports and gathering information.
• Establishes action plans based on case facts and available resources.
• Manages an inventory of workers' compensation claims and negotiates settlements.
• Estimates loss costs and determines coverage based on investigation findings.
• Disposes and updates files while ensuring state compliance.
• Communicates findings clearly to policyholders and stakeholders.

Skills

Interpersonal skills

Analytical skills

Negotiation abilities

Communication

Customer service mindset

Education

Bachelor's degree or equivalent

Job description

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

The Workers Compensation Claims Specialist works within a Claims Team under direct supervision, develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. Assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

We are open to filling this position as an Associate Claims Specialist I (grade 10) or Claims Specialist I (grade 11) or Claims Specialist II (grade 12) depending on candidate experience.

Candidates must reside in Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, South Carolina, Oklahoma, Tennessee, Texas, Virginia, West Virginia, Arizona, and New Mexico. Candidates residing within 50 miles of our offices in Plano, TX; Suwanee, GA; or Chandler, AZ, will be expected to work onsite for up to two days per month. Please note that this onsite attendance requirement is subject to change based on business needs.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Training will require travel for 1 week to our office in Plano, TX in January.

Responsibilities:

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (injured workers, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of worker's compensation claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Responsible for review, analysis, and disposition of assigned claims within authority limits and state compliance.
• Updates file, strategizes and executes plans to mitigate exposure and increase disposal.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
• Knowledge of legal liability, insurance coverage and medical terminology are helpful, but not mandatory.
• Licensing may be required in some states.

About Us

Pay Philosophy:

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where eve