Associate Care & Support Specialist

Ulta Beauty; Bolingbrook (IL); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Bonus plan

Health benefits

Paid time off

Job summary

Ulta Beauty is seeking an Associate Care and Support Specialist to provide People Success guidance and partner with business units on PS matters. You will support investigations, manage associate relations activities, and promote a positive associate journey.

You will diagnose issues, analyze data trends, and help implement policy administration, training opportunities, and compliant processes in a fast-moving environment.

Qualifications

• Bachelor’s degree and 5 years relevant work experience or equivalent
• PHR or SPHR certification preferred
• Proficient in MS Outlook, SAP, Word and Excel; able to learn new systems

Responsibilities

• Provide expert guidance to associates and leaders on PS matters including performance, corrective action, and policy administration
• Lead investigations including intake, fact finding, documentation, and recommended actions
• Advise on conflict resolution and proper documentation of actions
• Investigate issues surfaced through guest services and social media for assigned areas
• Analyze company reporting to identify risks and opportunities for improvement
• Diagnose training opportunities and stay current on PS policies and processes
• Support social media strategies within PS to ensure compliance and risk management
• Advocate Ulta Beauty values to support associates

Skills

Communication

Interpersonal

Analytical

Problem solving

Education

Bachelor’s degree in related field

Tools

MS Outlook

SAP

Word

Excel

Job description

OverviewAuthentic. Supportive. Fun. To

OverviewAuthentic. Supportive. Fun. To experience human resources at Ulta Beauty is to step out of the mundane and into an environment alive with optimistic energy. After all, success breeds opportunity, and the opportunities to help drive an organization at the top of its game to even greater heights are as uncommon as they are satisfying. It’s fast, it’s ambitious, it’s anchored in trust. With the chance to move or flex based on new or existing interests and passions. If you want that rare culture of lived values, where “team” truly means something. Where the drive for excellence is balanced with a genuine desire to help and encourage. And where the mark you make will be seen and recognized—we challenge you to dream bigger. To imagine the possibilities.

THE IMPACT YOU CAN HAVEThe Associate Care and Support Specialist provides People Success (PS) guidance, direction and influence for the enterprise. They function as consultants and a critical business partner and advisor to their business areas on all PS matters, as well as support investigations and high-risk issues. They provide day-to-day administration of associate relations activities for Ulta Beauty. They facilitate an open line of communication to the enterprise to ensure policies, procedures, performance management and disciplinary action are followed properly. They provide clarification and resolve issues by being a mediator and problem solver. They evaluate, compile, analyze and report out data points to identify trends both positive and negative to ensure alignment toward PS goals and company strategic imperatives. They function as a center of excellence to reduce risk to the organization and ensure the associate journey is positive. The duties of an Associate Care & Support Specialist also center on achieving business objectives by identifying opportunities to solve business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, data analytics, best practices and company policy.

YOU'LL ACCOMPLISH THESE GOALS BY:

• Provides expert guidance to associates and leaders on PS matters for appropriate action and partnership specifically in the areas of performance, corrective action, and policy administration.
• Support business areas and Business Partner in leading and conducting investigations including coordinating intake, fact finding, documentation, and recommended actions.
• Provide expert coaching to business on resolution to specific conflict situations and provide recommendations. Provide guidance on corrective action administration, appropriate level and proper documentation.
• Lead and investigates issues that surface through guest services and social media for assigned business areas
• Analyze company reporting to effectively make timely recommendations to alleviate risk or positively impact the business and/or associates including policies, processes, precedent and standard operating procedures.
• Diagnose training opportunities.
• Maintain current knowledge and provide consultation in the areas of PS issues, policies, programs and processes.
• Assist with social media strategies within PS to ensure compliance and risk management relative to PS processes and practices.
• Leading through Ulta Beauty values to advocate for associates

The Essentials Of Success

• Excellent communication, interpersonal, analytical, and problem solving skills
• High level of discretion and judgment, particularly when dealing with confidential matters
• Ability to investigate complex reports of conflict, harassment, and discrimination claims with precision
• Ability to effectively interact with associates at all levels within the organization, listening to and acknowledging associate sentiment, educating on alternative points of view
• The ability to work in a fast moving and changing environment
• Developed presentation skills
• Ability to adjust work schedule according to the business needs

SPECIAL POSITION REQUIREMENTS

• Bachelor’s degree in related field, 5 years relevant work experience or equivalent combination of education and relevant work experience
• Professional in Human Resources (PHR) certification or Senior Professional in Human Resources (SPHR) certification preferred
• Technically proficient - particularly in MS Outlook, SAP, Word and Excel - with ability to learn additional programs and systems as needed.

The pay range for this position is $77,600.00 - $85,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

AboutAt Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.