Associate Business Systems Consultant

California Institute of Technology; Pasadena (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The California Institute of Technology is seeking an Information Systems professional to design, implement, and maintain business applications for Facilities. Responsibilities include troubleshooting issues, user support, and data management.

Qualified candidates should hold a Bachelor's degree and possess at least four years of related experience, along with proficiency in Power BI and SQL. This is an opportunity to work in a dynamic environment and contribute to innovative solutions.

Qualifications

• Bachelor's degree or equivalent experience with at least four years of related experience.
• Proficient with Microsoft Office Suite of applications and Power BI/SQL.
• Ability to adapt vendor-provided documentation and train customers in software use.

Responsibilities

• Design, implement, enhance and maintain solutions for Facilities business applications.
• Provide full range of Information Systems Services including user support and data management.
• Participate in the entire lifecycle of a system including gathering requirements and deployment.

Skills

Experience in implementation of new applications/modules

Proficiency with Microsoft Office Suite

Strong problem-solving skills

Good verbal and written communication skills

Ability to adapt to changes

Education

Bachelor's degree or equivalent experience

Tools

Power BI

SQL

Job description

Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.

Job Summary

• Design, implement, enhance and maintain solutions for Facilities business applications (IWMS AiM, ArcGIS, Power BI models, and other applications.
• Utilize best business practices, perform tasks such as gathering requirements, identifying/evaluating software and solutions that meet the needs of Facilities and the Campus community.
• Coordinate, analyze, and develop systems and/or processes, which are cost effective and meet user requirements.
• Troubleshooting issues within Facilities business applications and working with the Support teams to resolve issues.
• Working with key technology partners, develop and sustain Caltech's digital twin model and associated management tools, SkySpark, Tandem, etc

Essential Job Duties

• Provides a full range of Information Systems Services including implementation of new applications/modules, Power BI/SQL programming, user support, data management, and training.
• Participates in the entire lifecycle of a system which includes but it not limited to, gathering requirements, analyzing, planning, design, configuration, testing, deployment, roll out and maintenance.
• Works with the customer to facilitate negotiating, and capture requirements for enterprise and/or standalone applications.
• Creates and modifies software training documentation and works with users to understand Facilities software systems.
• Independently perform data validation and module testing.
• Provides consultation to system users on technical and/or functional issues.
• Analysis of situations or data requires identification, review and interpretation of policies, procedures and practices.
• Troubleshoots and resolves customer inquiries effectively.
• Exercises judgement and discretion in applying applicable policies and procedures to situations and significant problems.

Basic Qualifications

• Bachelor's degree or equivalent experience with at least four years of related experience.
• Proficient with Microsoft Office Suite of applications and Power BI/SQL
• Implementation experience
• Problem-solving skills and a supportive attitude.
• Good verbal and written communication skills.
• Collaborative work style, flexible attitude, ability to adapt gracefully to changes in priorities, assignments, and personnel.
• Ability to adapt vendor-provided documentation and train customers in the use of software.
• Ability to take personal initiative and leverage problem-solving skills to figure out how business software functions and how it interfaces with other applications.

Preferred Qualifications

• Working knowledge of Power BI, SQL or equivalent.
• Knowledge of data analysis techniques.
• Knowledge of business systems and information technology.
• Knowledge of analysis and documentation of business processes.
• Some experience in conducting software quality assurance testing.
• Masters Degree in Business Analytics.

Required Documents

• Resume.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law.

Caltech is a VEVRAA Federal Contractor.

To read more Equal Employment Opportunity (EEO) go to eeoc_self_print_poster.pdf.

Disability Accommodations

Caltech complies with the Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). We consider reasonable accommodation measures that may be necessary for eligible applicants and employees to perform the essential functions of a position.

If you would like to request an accommodation to complete this application, interview, or otherwise participate in the employee selection process, please contact Caltech Recruiting at [e-mail].

Additionally, if you do not meet the basic qualifications of a role but believe you can perform the essential functions of the job with reasonable accommodation, please reach out to Caltech Recruiting at [e-mail].