Associate Banker II - Webster Square Worcester

TD Bank; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

TD Bank in Worcester, Massachusetts seeks a customer-focused teller to deliver personal and commercial banking experiences with accuracy and friendly service. You will manage client inquiries, process transactions, and connect clients to the right specialists to meet their financial goals.

This role requires 1+ year of client-facing experience, cash-handling skills, and strong communication. You must be able to work evenings, weekends, and holidays as scheduled and complete required training.

Qualifications

• High school diploma or GED required.
• 1+ years of client-facing experience or similar voluntary/educational exposure.
• Teller or cash-handling experience preferred.
• Able to work evenings, weekends, and holidays as scheduled.
• Willingness to complete required job-related training.
• Strong organization and multitasking abilities in a fast-paced environment.
• Excellent communication: concise, clear, and consistent.
• Demonstrated problem-solving skills and independent work capability.
• Ability to schedule and prioritize work to meet deadlines.
• Solid judgment in decision-making and problem solving.
• Proficient with Microsoft Office tools.

Responsibilities

• Orchestrates the overall client experience, handling in-person and phone inquiries.
• Serves as a hospitality ambassador, delivering relationship-driven client experiences.
• Creates personalized client interactions to build trust and long-term relationships.
• Educates clients on banking products and digital capabilities to improve convenience.
• Engages clients through proactive outreach and scheduling appointments.
• Balances client needs with policy adherence and risk awareness.
• Advocates for clients with empathy, integrity, and long-term perspective.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Problem solving

Education

High school diploma or GED

1+ years client-facing experience

Teller or cash-handling experience

Training compliance ability

Microsoft Office proficiency

Notary License preferred

Tools

Microsoft Office

Job description

Work Location:

Worcester, Massachusetts, United States of America

Hours:

40

Pay Details:

-

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking Job Description:

This role plays a vital role in bringing TD's human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity-helping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD's risk and regulatory standards.

Education & Experience:

• High school diploma or GED
• 1+ years demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experience
• Teller or cash-handling experience in a client facing/financial institution preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Ability to complete required job-related training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Customer Accountabilities:

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions

Shareholder Accountabilities:

• Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
• Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
• Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure
• Acts in accordance with TD's code of conduct and ethical standards in every decision
• Protects TD's clients, colleagues and the Bank - Do the right thing - own it, raise it, know it

Employee/Team Accountabilities:

• Completes required training and continuously strengthens risk and compliance knowledge
• Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
• Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team
• Embraces different perspectives, backgrounds, and experiences
• Models curiosity and seeks out different perspectives to foster a growth mindset
• Collaborates with team members in contributing to the success of the team and organization

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel - Occasional

International Travel - Never

Performing sedentary work - Frequent

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