Associate Banker II - Quakerbridge (20 hour)

TD; Hamilton Township (NJ); On-site; USD 30,000 - 39,000; Full time

Job summary

TD Bank in Mercerville, New Jersey is seeking a Banking Associate who will handle everyday banking transactions and provide advice and educational support on TD products to help customers reach their financial goals.

The role emphasizes building trust through educational content and consultative support, with responsibilities including account openings, customer inquiries, and referrals to the appropriate TD partner as needed.

Qualifications

• High school diploma or GED is required.
• 1 year of experience working with customers preferred, including volunteering, education, or military experience.

Responsibilities

• Performs a wide range of tasks across a Store location, including processing customer transactions and educating customers on banking products and services.
• Delivers end-to-end advisory support: building trust with educational content, providing consultative guidance, and offering proactive insights.
• Utilizes TD systems to engage with customers and deepen relationships through guidance and referrals.
• Identifies customer financial needs to promote products/services and refer to the appropriate team member.
• Completes everyday banking transactions on teller lines or platforms, addressing customer needs and educating on TD offerings.
• Services customers on teller lines and platforms, including personal deposit accounts, debit/credit cards, and online banking.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Work Location:

Mercerville, New Jersey, United States of America

Hours:

20

Pay Details:

$22.00 - $27.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Banking Associate is a professional in banking, plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.

Depth & Scope:

• Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services
• Delivers end-to-end advice customers expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations
• Utilizes TD’s systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer
• Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience
• Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert
• Services the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking
• Connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization

Education & Experience:

• High school diploma or GED
• 1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience preferred