Associate Banker II - Chelmsford, MA

TD Bank Group; Chelmsford (MA); Hybride; USD 46 000 - 58 000; Plein temps

Résumé du poste

TD Bank Group recherche un Associate Banker II pour Chelmsford, MA, afin d’assurer l’accueil et la gestion des comptes des clients. Vous serez le premier point de contact et travaillerez sur des transactions quotidiennes tout en guidant les clients vers les services appropriés.

Le poste exige au moins 1 an d’expérience client, maîtrise MS Office et une bonne organisation. Des responsabilités de vente et de coordination avec les partenaires seront présentes, avec des possibilités de développement

Qualifications

• Diplôme d’études secondaires ou équivalent requis.
• Expérience d’1 an ou plus avec les clients; service en caisse apprécié.
• Possibilité d’être notaire (préféré).
• Bonne communication et sens de l’organisation exigés.

Responsabilités

• Orchestrer l’expérience client en accueil et appels.
• Traiter les transactions quotidiennes et les demandes front desk.
• Orienter les clients vers les partenaires lorsque nécessaire.
• Respecter les procédures et les règles AML et sécurité.

Connaissances

Communication skills

Problem solving

Organisation

Indépendant

Microsoft Office

Notary license (préféré)

Service client

Gestion de caisse

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

## Associate Banker II - Chelmsford, MAPostuler: Sur place: Chelmsford, Massachusetts: Temps plein: Publié aujourd'hui: Date de fin : 6 novembre 2026 (Il reste plus de 30 jours pour postuler): R\\_1514853**Work Location:**Chelmsford, Massachusetts, États-Unis d'Amérique**Hours:**40**Pay Details:**$22.00 - $27.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Services bancaires personnels et commerciaux**Job Description:**This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity—helping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD’s risk and regulatory standards.**Depth & Scope:*** Combines transactional excellence with the capability to help clients find the right solutions through needs based engagement. Delivers everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners* Can serve as first point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high touch client experience* Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners to help clients achieve their financial objectives* Demonstrates broad knowledge of banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions* Engages in inbound and outbound acquisition efforts, accountable for recognizing client needs and initiating appropriate referrals to specialists, acting on deepening client relationships* Performs and decisions a broad range of client transactions and multi-step activities within established financial limits* Identifies and assesses client problems in straight forward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion. Can serve as an escalation point as needed **Education & Experience:*** High school diploma or GED* 1+ years demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experience* Teller or cash-handling experience in a client facing/financial institution preferred* Ability to work during operating hours to include evenings, weekends and holidays as scheduled* Ability to complete required job-related training upon hire* Strong organization skills to handle multiple tasks in a fast-paced environment* Excellent communication skills with ability to be concise, clear and consistent* Demonstrated effective problem-solving skills* Demonstrated ability to schedule and prioritize work* Demonstrated ability to work independently and within deadlines* Sound judgment in decision making and problem solving* Proficient in Microsoft Office* Notary License preferred **Customer Accountabilities:*** Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners* Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy* Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships* Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals* Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities* Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes* Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions **Shareholder Accountabilities:*** Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client* Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards* Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure* Acts in accordance with TD's code of conduct and ethical standards in every decision* Protects TD's clients, colleagues and the Bank - Do the right thing - own it, raise it, know it **Employee/Team Accountabilities:*** Completes required training and continuously strengthens risk and compliance knowledge* Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team* Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team* Embraces different perspectives, backgrounds, and experiences* Models curiosity and seeks out different perspectives to foster a growth mindset* Collaborates with team members in contributing to the success of the team and organization **Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Frequent* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Continuous* Sitting – Frequent* Standing – Frequent* Walking – Frequent* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Occasional* Squatting – Occasional* Bending – Occasional* Kneeling – Occasional* Crawling – Occasional* Climbing – Occasional* Reaching overhead – Occasional* Reaching forward – Occasional* Pushing – Occasional* Pulling – Occasional* Twisting – Occasional* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.