Associate Banker, 30 Hours, Sunny Isles Beach, FL - Sunny Isles Beach Branch

JPMorgan Chase & Co.; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Banker to join our branch team in Florida. You will welcome clients, understand their needs, and provide friendly, knowledgeable service while guiding them through our digital banking tools and solutions.

You will help open accounts, service existing ones, and perform routine branch operations. The role requires strong communication, a client-first attitude, and adherence to regulatory requirements to ensure a seamless banking experience for every

Qualifications

• Client service experience or comparable experience.
• Clear communication and active listening.
• Ability to resolve client issues with attention to detail.
• Willingness to learn products, services and procedures.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them through the branch experience.
• Provide account servicing, maintenance, and new account openings in compliance with policies and regulatory requirements.
• Educate clients on day-to-day banking using Chase Mobile App, Chase.com and ATMs.
• Build trusted relationships by listening, asking questions, and offering product knowledge and solutions.
• Support branch operations and cash handling tasks in line with bank procedures.

Skills

Client service

Communication

Cash handling

Problem solving

Education

High school diploma or GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions – helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.