Associate Banker, 30 Hours, Saint George, UT - St George Branch

JP Morgan Chase; St. George (VT); On-site; USD 34,000 - 52,000; Full time

Job summary

JP Morgan Chase is seeking a customer-focused team member to help create a welcoming branch environment and provide attentive service to clients. You will open new accounts, assist with servicing and maintenance, and guide customers in using Chase Mobile App, Chase.com, and ATMs to meet their banking needs.

The role emphasizes listening to clients, building trusted relationships, and partnering with the branch team to achieve financial goals while adhering to all policies and regulatory

Qualifications

• Put clients first and exceed expectations with attentive service.
• Build trusted relationships with clients through genuine care.
• Engage clients with clear, polite communication to understand and help.
• Resolve client issues quickly with attention to detail.
• Collaborate with the team to deliver seamless service and care.
• Learn products, services, and procedures quickly and accurately.
• Experience in client service or similar role preferred.
• High school diploma or GED equivalent required.

Responsibilities

• Create a welcoming branch environment and greet clients as they enter.
• Provide account servicing, maintenance, and new account openings.
• Educate clients on day-to-day banking and digital self-service options.
• Build relationships by listening, asking questions, and sharing product knowledge.
• Handle branch operations and cash devices while following policies.

Skills

Client focus

Relationship building

Communication

Issue resolution

Teamwork

Product knowledge

Experience in client service

HS diploma

Education

High school diploma or GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.