Associate Banker, 30 Hours, Ogden, UT - Ogden Branch

Fairygodboss; Ogden (UT); On-site; USD 36,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality-driven service and exemplary client experiences at the branch. You will build trusted relationships, share product knowledge, and help clients achieve financial goals.

Responsibilities include guiding clients through onboarding, utilizing Chase Mobile App and Chase.com for transactions, and collaborating with team members to ensure smooth branch operations and regulatory compliance.

Qualifications

• Put clients first and deliver attentive, friendly service.
• Build trusted relationships with clients through genuine care.
• Engage clients with clear, polite communication to understand needs.
• Resolve client issues quickly with attention to detail.
• Collaborate with the team to deliver seamless service.
• Learn products, services, and procedures quickly and accurately.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Provide account servicing and maintenance, and open new accounts while following policies and banking requirements.
• Educate clients on day-to-day transactions and using self-service options like the Chase Mobile App and ATMs.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations and handle cash devices in compliance with bank procedures.

Skills

Client service

Relationship building

Communication

Empathy

Teamwork

Product knowledge

Tools

Chase Mobile App

Chase.com

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.