Associate Banker, 30 Hours, Northeast Houston/Humble/Spring, TX Area- Multiple Locations

JPMorgan Chase & Co.; Humble (TX); Hybrid; USD 28,000 - 42,000; Part time

Job summary

JPMorgan Chase & Co. in the Houston area is seeking an Associate Banker for a 30-hour schedule across multiple TX locations. The role focuses on providing attentive client service, opening accounts, and guiding customers with digital tools.

You will build relationships, help clients meet financial goals, and collaborate with branch teams to deliver solutions while adhering to bank policies and regulatory requirements.

Qualifications

• Demonstrate client-focused service and hospitality in a banking branch.
• Build and maintain trusted relationships with clients.
• Engage customers through effective communication and understanding needs.
• Resolve client issues with accuracy and courtesy.
• Collaborate with branch team to deliver seamless service.

Responsibilities

• Greet clients and provide attentive service in the branch.
• Open and service accounts while complying with policies and regulations.
• Educate clients on digital banking tools (Chase Mobile App, Chase.com, ATMs).
• Build relationships and advise on financial solutions to meet goals.
• Support branch operations and cash handling per bank procedures.

Skills

Put clients first

Build trusted relationships

Engage clients

Resolve client issues

Team collaboration

Learn products & procedures

Education

High school diploma or GED

Job description

Associate Banker, 30 Hours, Northeast Houston/Humble/Spring, TX Area- Multiple Locations

Humble, TX, United States and 1 more

Job Information

• Job Identification 210782745
• Business Unit Consumer & Community Banking
• Locations 19747 US Highway 59 N, Humble, TX, 77338, US 19525 Northpark Dr, Kingwood, TX, 77339, US 20798 FM 1485, New Caney, TX, 77357, US 3430 Discovery Creek Blvd, Spring, TX, 77386, US 2133 Rayford Rd, Spring, TX, 77386, US 616 FM 1960 W, Ste 100, Houston, TX, 77090, US 10319 North Fwy, Houston, TX, 77037, US 12702 W Lake Houston Pkwy, Houston, TX, 77044, US 19240 W Lake Houston Pkwy, Humble, TX, 77346, US 9400 N Sam Houston Pkwy E, Humble, TX, 77396, US 15948 Woodland Hills Dr, Humble, TX, 77346, US 2611 W Lake Houston Pkwy, Kingwood, TX, 77339, US 1075 Kingwood Dr, Kingwood, TX, 77339, US 5931 FM 2920, Spring, TX, 77388, US 2111 FM 2920, Spring, TX, 77388, US 5639 Treaschwig Rd, Spring, TX, 77373, US
• Job Schedule Part time
• Job Shift Variable

Job Description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions – helping clients achieve their financial goals.
Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.