Associate Banker, 30 Hours, McLean, VA - Chain Bridge Rd Branch

JPMorgan Chase; McLean (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

JPMorgan Chase's McLean branch seeks an Associate Banker to deliver exceptional service and support clients with daily banking needs. You will greet clients, guide them through account openings, and help them use Chase Mobile App and online tools to manage their finances.

The role emphasizes building trusted relationships, listening to client needs, and collaborating with team members to meet financial goals while adhering to regulatory requirements.

Qualifications

• Client-facing experience with a focus on service quality.
• Ability to explain products clearly and simply.
• Comfort with mobile and online banking tools.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and perform account servicing in compliance with policies.
• Educate clients on daily banking and tech self-service options.
• Build relationships by listening, questioning, and sharing product knowledge.
• Perform branch operations and assist with cash handling in line with procedures.

Skills

Customer service

Relationship building

Clear communication

Technology literacy

Empathy

Education

High school diploma or GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.


• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.


• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.


• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.


• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.


• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.


• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.


• Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.


• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.


• Ability to quickly and accurately learn products, services, and procedures.


• Client service experience or comparable experience.


• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.


• Cash handling experience.