Associate Banker, 30 Hours, Detroit Metro Southwest Area - Multiple Locations

JP Morgan Chase; Dearborn (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

JPMorganChase in Dearborn, MI seeks an Associate Banker to deliver warm, concierge-style service while guiding clients through everyday banking and digital tools. You will greet clients, open accounts, and support their financial goals with product knowledge and friendly guidance.

Responsibilities include maintaining a welcoming lobby, handling account servicing, and assisting clients with Chase Mobile App, Chase.com, and ATMs, while collaborating with branch teammates to meet customer needs.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to engage clients with clear and polite communication.
• Ability to resolve client issues quickly with attention to detail.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and provide account servicing in compliance with policies.
• Educate clients on day-to-day banking and self-service options (Chase Mobile App, Chase.com, ATMs).
• Build trusted client relationships by listening, asking questions, and sharing solutions.
• Perform branch operations and cash handling in line with bank policies.

Skills

Client service

Relationship building

Communication

Issue resolution

Teamwork

Learning products

Product knowledge

Cash handling

Education

High school diploma or GED

Job description

Job Description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, And Skills

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, And Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company