Associate Banker, 30 Hours, Boardman, OH - Boardman Branch

JP Morgan Chase; Boardman (OH); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

JP Morgan Chase is seeking a customer service oriented associate for our branch in Ohio. You will greet clients, manage the lobby, open accounts, and assist with everyday banking tasks using Chase mobile app, Chase.com, and ATMs.

You will build trust through active listening, empathy, and product knowledge while working with a team to meet financial goals. Strong attention to detail and compliance with banking policies are essential.

Qualifications

• Client-first mindset with friendly, attentive service.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Strong attention to detail to resolve issues.
• Ability to learn products and procedures quickly.
• High school diploma or GED.

Responsabilités

• Greet clients and manage lobby traffic, check‑in, and schedule meetings.
• Provide account servicing, maintenance, and open new accounts.
• Educate clients on day‑to‑day banking and digital tools (app/website/ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations including cash handling and ATM duties.

Connaissances

Customer service

Communication

Relationship building

Problem solving

Teamwork

Cash handling

Learning products

Formation

High school diploma or GED

Description du poste

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.